We do not believe that you will be unhappy with your purchase, however if you are unhappy, We offer a 14 day returns policy.
If you are not 100% happy with your purchase, for whatever reason, please let Me know within 14 days of receipt of your item - via eBays "Contact Seller"
option, so all communications are logged via eBay.
We will not respond to emails as eBay cannot monitor email conversations which goes against their policies and TOS.
We want you to be happy with your purchase, however in the rare occasion that you are not, please let us know and we will contact you to arrange either a collection or a refund.
Please CONTACT US , we will promptly sort out any issue with your order. Please refrain from using the eBay feedback system as a communication channel. We always respond to messages, aiming to keep you happy. Please give us and our family run business the chance to thrive and to resolve any potential issues that may arise.
Where possible items are sent from our stock, but we also sell via other supply channels and have some items stored at other distribution warehouse outlets. In this case, orders will be fulfilled by our fulfilment centres or 3rd party suppliers at our discretion. Therefore, on occasions our products may come with a third party logo on the packaging. By placing an order you are agreeing that your delivery information may be shared with our supplier to fulfil your order. It will not be shared in any other way, your details are 100% secure. If you are not happy with this then please do not buy. If for whatever reason there is an issue with your order, then please open an eBay case and message us. We are committed to making you, the customer, happy and satisfied with your shopping experience with us.
We offer FREE standard shipping on all orders to mainland UK.
Addresses to the Channel Islands, Isle of Man, Isle of Wight, Northern Ireland, Scilly Isles, Scottish Highlands, Scottish Islands are excluded.
All of our stock is shipped from our UK based warehouse.
We use a selection of shipping services such as Royal Mail, UPS, Yodel, Parcelforce or Other (depending on location and package weight)
Standard FREE shipping takes between 2-3 business days after dispatch.
All of our listings offer an upgrade shipping option.
Please refrain from using eBays Feedback system as a communication method for queries or issues. We will always offer a fair resolution.
Please refrain from leaving feedback until you have contacted Me via eBay if any issues arise - as Your satisfaction is most important to us and any issues or queries shall be dealt with, as efficiently as possible to keep you (the customer) happy.
Official eBay link for more information :-
http://pages.ebay.co.uk/help/buy/return-item.html
Please Note - As per the eBay Distance Seller Regulations (DSR's), most items are covered, however, certain items are excluded from cancellation/returns -
including DVD's/Games/CD's (ie once the original packaging has had the seal broken it cannot be returned - due to Copyright)
Many Thanks for Your custom
Thank You for shopping with us and supporting a British run Family Business.
CHOOPRO UK
