Terms & Delivery
Online Shop The online shop at www.thebottleandjarcompany.co.uk is only able to accept orders from UK customers.
Prices All prices are shown in British Pounds Sterling including 20% VAT, as required on all orders in the European Union. Prices are subject to change without notice.
Payments The Bottle and Jar Company accept all major credit and debit payment cards on our website. We use Paypal Website Payments for processing our online transactions. As a result, all financial or credit card data you supply will be processed and stored by Paypal. Paypal will be responsible for storing your financial details securely and in accordance with their own privacy policy, which you can view here. Paypal comply with the Payment Card Issuer (PCI) requirements on data security, and any payment card information and other financial details collected by Paypal will be stored and used in accordance with those security standards. The Bottle and Jar Company do not store any of your financial details.
We require a contact number and clear instructions as to where it will be safe to leave your goods if you are not at home, this option is only available at your own risk, if it is not safe to leave the goods please state clearly and the courier will leave a card to arrange delivery at a more convenient time.
Cancellations And Returns
You have the right to cancel your order within seven working days from the day after your goods have been received.
You must inform us in writing either via post, or, ideally the cancellation notice should be sent by e-mail to info@thebottleandjarcompany.co.uk and must state your name, a description of the goods concerned and the order number. Attaching the Order Confirmation The Bottle & Jar Company originally sent you will also assist us in processing your cancellation and refund as quickly as possible. If this cancellation arrives before your goods are despatched you will receive a full refund. If however your goods have been despatched there will be a charge to cover the cost incurred by us to despatch them of £7.50 per consignment.
You must take reasonable care of the goods and then return the goods to The Bottle & Jar Company by registered post or similar as soon as it is practicable to do so. You are responsible for the cost of returning the goods to The Bottle & Jar Company and the risk of damage to the goods in transit. We request that you return the goods with the original packaging.
Breakages
Any breakages must be reported within 3 working days of delivery.
Please do not reject parcels because you think the goods are broken, accept the goods and contact the sales office. In some cases we may ask for photographic evidence. Please check goods on arrival as discrepancies cannot be rectified after 7 working days.
Glass Colour
Please note the content of recycled glass used to produce our bottles and jars does fluctuate. Therefore we cannot guarantee that every glass bottle or jar will be the same colour glass. Some may have a very slight green tint.
Delivery
Delivery is included in the price (to UK mainland only - as defined by our courier) using Express 24hr courier service. Please contact us for a quote for delivery if you live in the following postcodes AB, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, ZE, BT, IM, TR21-25.
Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
