About Us: Combi Marketing Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at support@combi.org.uk
Email: support@combi.org.uk
Our Phone Number is: 01455-233988
When an item is shipped to the fully verified eBay address only (No exceptions).
You have the right to cancel any order. The Cancellation Period begins from the day on which the contract for the supply of goods is concluded (ie the purchase day). The Cancellation Period ends on the expiry of 14 working days, beginning on the day after the day on which the consumer receives the goods.
Goods must be returned in an unused state, and in their original packaging. The consumer is liable to pay for the cost of returning the goods to ourselves. We will return your money within 30 days of notice of cancellation upon receipt of the return (ie. 30 days from the date the notice was posted or given). This does not affect your statuary rights as a consumer.
Shipping And Handling Shipping and Handling are either specified or in some cases included in the price shown, otherwise carriage calculated at checkout) - for products going to addresses in mainland England.
We recommend that goods should be inspected before they are signed for, as goods obviously seriously damaged in transit should be REFUSED. You must notify us via email with 24 hours if your goods are subsequently found to be damaged.
Delivery Schedule: You should normally expect to receive your order well within 5 business days - however it may take longer if items are out of stock or in the case of some beds & mattresses which are hand made to order these can take 10-15 working days.
We will keep you informed of any delays. Combi Marketing Ltd shall not be held liable for any delays in delivering goods, nor shall they be liable for delays caused to customers work projects due to machinery not arriving. Combi Marketing Ltd shall not be liable to customers for charges for hire of alternate product/s or labour. Combi Marketing Ltd will not be liable for compensation of any kind due to later delivery of any product or failure of machinery.
Tax Charges: All order prices are inclusive. We are not VAT Registered.
Guarantee All products come with manufacturers warranty of at least 1 year. In the unlikely event that your purchase develops a fault within the warranty period, Combi Marketing Ltd will refer you to your local dealership where the product will be examined by their qualified technicians and repaired as per the warranty details . This does not affect your statutory rights as a consumer.
Combi Marketing Ltd will not be liable for any additional costs incurred whilst goods are away for warranty repairs -this includes rental or hire charges for equipment from a third party.
Reaching Us: If you need to reach us, please email us on support@combi.org.uk alternatively, you can call on 01455-233988 - our phone lines are normally manned from Monday to Saturday 12am - 7pm Sunday 12am to 4pm, (Closed all day on Wednesday). with answerphone facilities in use at other/busy times.
Privacy Policy: Combi Marketing Ltd do not disclose buyers' information to third parties.
All information held is accessible and used only by Combi Marketing to necessitate order processing and delivery of goods.
Data collected is used to:
a. Take and fulfil customer orders
b. Administer and enhance our service to you.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy
RETURNS & COMPLAINTS: If you are unhappy with any aspect of your order, you should contact us via email in the first instance. The email address is: support@combi.org.uk - we will acknowledge your complaint within 5 working days and at this stage advise you on how long it will take to resolve the complaint. We will keep you informed throughout the process. This does not affect your statutory rights as a consumer.
Combi Marketing does NOT operate a "Try & Return" policy. Faulty goods should be notified to us as soon as possible. We are under no obligation to accept returns of Non-Faulty goods after the 30 day cooling off period.
