STOCK
All items are stocked and fulfilled from our UK based warehouse and we will fulfill your order quickly and efficiently.
WARRANTY and RETURNS
Each spare part is covered by a comprehensive 6 month warranty and machines are covered by us for 28 days then fall under the statutory manufacturer's guarantee. Should your product(s) arrive damaged by the carrier or faulty, we will either issue a replacement or refund your item(s) free of charge for you. All items sold are new & unused unless otherwise stated and should therefore be returned in the same saleable condition. We will accept any items back for refund if they are returned to us in original, unopened packaging and are in an unused condition. Refunds will be made of the purchase price paid if returned within 30 calendar days of receipt. Returns postage and packaging costs should be met by the buyer unless the item is either damaged or faulty. If goods are damaged or faulty please notify us through eBay messaging to enable us to issue you with a pre-paid returns label. Once we have received your item using the pre-paid returns label a refund will then be given unless a replacement has been issued prior to return.
Please note: we will not be able to cover return postage costs that do not adhere to this process.
All goods returned must be arranged prior to sending via the eBay messaging service. This will enable us to assist you more thoroughly with your request and to deal with any difficulties. Refunds will only be issued if the buyer encloses within the return a copy of the purchase invoice, a brief explanation as to why the item is being returned, and also their eBay user name, ID and home address. The refund will be by the same method used as the original payment.
DELIVERY
All goods are dispatched using Royal Mail unless they are stipulated as being dispatched by courier. Please note that all orders will be automatically sent to the address that is registered with your eBay account.
CUSTOMER SERVICE
Should you have any questions or just general enquiries, then please do not hesitate to contact us through eBay messages. We aim to respond to all e-mails & messages within 24 hours (excluding seasonal & bank holidays).
PAYMENT
All payments can easily be made instantly through PayPal. All prices are inclusive of VAT which will be separately displayed on your invoice. If you would like to cancel an order, please contact us through eBay messages.
