Queries
If you have a question on any of the items we have listed then use the 'ask seller a question' feature and I will do my best to quickly answer your query to the best of my knowledge. All queries will be responded to via email.
I include as much information as I can in my listing descriptions so please read them clearly before asking a question.
I cannot answer queries relating to parts fitting models other than those they are listed for.
I cannot order parts that are not listed in our eBay shop.
Parts quoted as left side and right side are viewed from the rear of the car. So left is nearside and right is offside.
I strongly advise that you have already checked which part number you need for your car before ordering an item. I can do this for you if you send the registration number VRM. You can then search my shop listings to see if I have the part number you need. Remember that VWG uses a lot of the same parts across many makes and models. We cannot list all these variations in the item title so using the part number search is the best way to see if we have the part you need!
The 'Application guide' is to be used as a guide only and whilst I try and include as much information as possible variations on part numbers can occur with different models/engines and vehicle chassis breaks etc. You must therefore ensure that you have checked that the part number listed is the correct one for your specific car before ordering.Once again I can do this for you with chassis number.
UK Shipping
All my items are shipped directly from stock within 24hrs of payment.
Smaller items are shipped via Royal Mail 1st class recorded
Larger items are shipped via Interlink Express. Prices quoted for Interlink deliveries are for UK mainland only and not for Northern Ireland, Channel Islands, Scottish Highlands and Islands. Additional charges are applicable for these areas, so please check with me first.
International Shipping
All my items are shipped directly from stock within 24 hours of payment.
Smaller items are shipped via Royal Mail Airmail.
Larger items are shipped via a courier. I will need the buyers contact telephone number in case the courier needs to contact you regarding delivery. Items cannot be sent without a contact telephone number.
If the shipping cost is not listed for your country then please email me and I will get a cost for you where possible.
FEEDBACK
I value all positive feedback and I will reciprocate positive feedback once received. In the unlikely event you should you be dissatisfied with the item you receive then please give us the opportunity to resolve your issue by emailing us before leaving feedback.
