We post by royal mail and courier, by royal mail we post to anywhere in the UK with a postcode and by courier we only post to mainland UK excluding Islands and Northern Scotland.
A telephone number is required for any courier deliveries so please make sure your ebay shipping address has a current telephone number.
An upto date email address is also required for some courier deliveries as they will send an email with estimated delivery times, as we use different couriers you may not receive an email.
All deliveries from the courier must be checked and only signed for if you are happy that they are undamaged and no parts missing. If in any doubt or courier doesn't want to wait sign items as damaged.
We are only able to answer questions sent to us via ebay's contact seller message's. No emails sent direct can be answered.
Royal Mail and the courier collect from us every weekday so your item will be despatched the same day or next working day at the latest.
Please leave feedback when you have received your item and our ebay will automatically leave positive feedback in return.
If you are not entirely happy with your purchase please email us with your problem before leaving bad feedback. We pride ourselves on customer service and will try to sort out your grievence.
We post out every weekday but please remember that items do get delayed and lost in the post unfortunately this is beyond our control. We will provide proof of postage for any missing or lost item.
Items can be returned for any reason but must be sent back in all original packaging and unused(no exceptions).
Include your ebay user id with all correspondence and include with any items returned as we cannot tell who has returned the item by address alone.
Any item sent back that was correctly described and not faulty will have to have the postage charges both ways covered by the buyer.
Before buying read the item description where we will try and describe the item to the best of our ability. The item title may contain keywords only used so our items can be found in ebay searches. If you are in any doubt about an item "ask sender a question" to get your query clarified before buying.
We only post to the address provided on the ebay item won(no exceptions). We are not responsible for posting to old or incorrect addresses you have provided, so check your address before you checkout and pay for the item. If you require the item to be sent to an alternate address enter it on the ebay checkout page.
If you have received your item by royal mail and want or need to return it just cross out your address and write return to sender on the packaging. There is no need to add postage as we use postage paid labels.
Postage costs for sending and returning items are the Buyers responsibility unless the item was not correctly described and must be returned in all original packaging.
If you haven't had a reply to your email within 72 hours please email again as emails do go astray. Please note we are a business so do not answer questions on evenings or weekends.
