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Benchmarking in the Public and Nonprofit Sectors: Best Practices for Achieving Performance Breakthroughs by Patricia Keehley, Neil Abercrombie (Hardcover, 2008)

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The Authors. The Foundations of Benchmarking. Historical Context. Benchmarking in the Twenty-First Century. Preparing for Benchmarking. Major Benchmarking Pitfalls. Examples of Traditional Benchmarking.