1. INTRODUCTION
1.1. This document (together with any documents referred to in it) tells you the terms and
conditions upon which we sell and supply the goods and services (the 'Products') listed on
this website (the 'Website') to you.
1.2. Before confirming your order please:
1.2.1. Read through these terms and conditions (the 'Conditions') and in particular our
cancellations and returns policy at clause 12. and limitation of our liability and
your indemnity at clause 16.
1.2.2. Print a copy for future reference.
1.2.3. Read our privacy policy regarding your personal information.
1.3. By ordering any of the Products listed on this Website, you agree to be legally bound by
these Conditions. You will be unable to proceed with your purchase if you do not accept
these terms and conditions as may be modified or amended and posted on this Website
from time to time.
1.4. We reserve the right to revise and amend the Website, our disclaimers and the Conditions
at any time without notice to you. Your continued use of the Website (or any part thereof)
following a change shall be deemed to be your acceptance of such change. It is your
responsibility to check regularly to determine whether we have changed these Conditions.
2. ABOUT US
2.1. This Website is owned and operated by Abbey Access Ltd ('we'/'us'/'our'), a limited
company (trading as Extension Ladders Online), registered in England and Wales under
company number: 6291230 having our registered office at Unit 17 Mardon Park Baglan energy Park
Baglan
SA12 7AX.
3. COMMUNICATIONS
3.1. You agree that email and other electronic communications can be used as a long-distance
means of communication and acknowledge that all contracts, notices, information and
other communications that we provide to you electronically comply with any legal
requirement that such communications be in writing.
3.2. We will contact you by email or provide you with information by posting notices on our
Website.
4. OVERSEAS ORDERS
4.1. Our Website is only intended for use by customers resident in the UK mainland only. We will only deliver to mainland UK locations.
4.2. We will not accept orders for goods from individuals located outside the United Kingdom.
We may agree to provide our services if you are resident in the European Economic Area
(EEA), subject to reserving a right to amend the specifications or standards of the services
offered on the Website and/or these Conditions or to refuse to accept an order for our
services from you, if it will put an excessive strain on our business or if we have an
objective reason for doing so. If we accept your order, you will be liable to pay for all and
any additional costs that we incur in order to facilitate your order. You will have an
opportunity to cancel your order in case the additional costs are not acceptable.
4.3. If we agree to supply any services ordered from the Website for delivery outside the United
Kingdom they may be subject to import duties and/or additional taxes or expenses
incurred due to complying with foreign regulatory requirements or laws. You will be
responsible for payment of any such duties and/or taxes in addition to our price including
the cost of delivery (in the case of goods). Please note that we have no control over these
charges and cannot predict their amount. Please contact your local customs office or
taxation authority for further information before placing your order.
4.4. Please note that when shipping products internationally, you should be aware that crossborder
shipments are subject to opening and inspection by customs authorities.
4.5. You must comply with all applicable laws and regulations of the country for which the
services are destined. We will not be liable for any breach by you of any such laws.
6. ELIGIBILITY TO PURCHASE FROM THE WEBSITE
6.1. To be eligible to purchase the Products on this Website and lawfully enter into and form
contracts with us, you must:
6.1.1. Be 18 years of age or over
6.1.2. Be legally capable of entering into a binding contract
6.1.3. Provide full details of an address in the United Kingdom for delivery of goods and, if
purchasing services, an address in the United Kingdom or the European Economic
Area (if you reside in the EEA)
6.2. If you are under 18, you may only use the Website in conjunction with, and under the
supervision of, a parent or guardian. If you do not qualify, you must not use our Website.
7. PRICE
7.1. The prices of the Products are quoted on the Website.
7.2. Prices quoted are for delivery (in the case of goods) and for performance (in the case of
services) in the United Kingdom unless otherwise specified.
7.3. Unless otherwise stated, the prices quoted include delivery costs (in the case of goods),
but exclude VAT (we are not VAT registered).
7.4. We reserve the right, by giving notice to you at any time before delivery or performance of
our obligations to you, to increase the price of the Products to reflect any increase in the
cost to us due to any factor beyond our control (such as without limitation, any foreign
exchange fluctuation, significant increase in the costs of labour, materials or other costs of
manufacture). In the unlikely event of this occurring, you shall be entitled to cancel the
order at any time before delivery of the goods and/or we have commenced providing the
services.
8. PAYMENT
8.1. Payment can be made by any major credit or debit card or through an electronic payment
account as explained on the order form.
8.2. By placing an order, you consent to payment being charged to your debit/credit card
account or electronic payment account as provided on the order form.
8.3. Payment will be debited and cleared from your account before the dispatch of the goods or
provision of the service to you.
8.4. When you pay for your order by card, we carry out certain checks which include obtaining
authorisation from your card issuer to ensure you have adequate funds and for security
reasons. This may involve validating your name, address and other personal information
supplied by you during the order process against appropriate third party databases
including the card issuer, registered credit reference agencies and fraud prevention
agencies.
8.5. By accepting these Conditions you:
8.5.1. Undertake that all the details you provide to us for the purpose of purchasing the
Products are correct and that the payment card you are using is your own and
that there are sufficient funds to cover the cost of the Products ordered
8.5.2. Undertake that any and all Products ordered by you are for your own private or
domestic use only and not for resale
8.5.3. Authorise us to transmit the payment and delivery information provided by you
during the order process (included any updated information) for the purpose of
obtaining authorisation from your card issuer to ensure you have adequate funds,
to authenticate your identity, to validate your payment card and for other security
reasons, such as fraud prevention
8.6. We shall contact you should any problems occur with the authorisation of your card.
8.7. We will take all reasonable care, in so far as it is in our power to do so, to keep the details
of your order and payment secure, but in the absence of negligence on our part, we cannot
be held liable for any loss you may suffer if a third party procures unauthorised access to
any data you provide when accessing or ordering from our Website.
9. ORDER PROCESS AND FORMATION OF A CONTRACT
9.1. All orders are subject to acceptance and availability. If any Products ordered are not
available, you will be notified by email and you will have the option either to wait until the
item is available or to cancel your order. It is your responsibility to provide us with a valid
email address so that we can contact you if necessary.
9.2. Any order placed by you constitutes an offer to purchase the Products from us. All such
offers received from you are subject to acceptance by us and we reserve the right to refuse
any order placed by you at any time prior to acceptance, without providing an explanation.
9.3. You shall be responsible for ensuring the accuracy of the details provided by you during
the order process and we will not accept an order unless all details requested from you
have been entered correctly.
9.4. You agree that if we contact you to acknowledge receipt of your order such communication
shall not amount to our acceptance of your offer to purchase the Products ordered by you
from the Website.
9.5. A contract between you and us (the 'Contract') incorporating these Conditions will only
subsist after we have debited your payment card and have confirmed that we have
dispatched the goods and/or shall be providing the requested service and, where
appropriate, have made it available to be downloaded. We will send you an email to confirm
this (a 'Confirmation Notice'). The Confirmation Notice will amount to an acceptance of your
offer to buy the Products from us. The Contract will only be formed when we send you the
Confirmation Notice (whether or not you receive it).
9.6. Where we agree to supply Products to you permanently or on an ongoing (continuous)
basis, such as by subscription, they shall be provided for a minimum fixed period of time
(the 'Minimum Duration'). The length of the Minimum Duration will depend on which
package or product you have selected to purchase and is provided on the Website.
9.7. The Contract will relate only to the Products stated in the Confirmation Notice. We will not
be obliged to supply any other Products which may have been part of your order until we
have sent you a separate Confirmation Notice relating to it.
9.8. You must check that the details contained in the Confirmation Notice are correct and you
should print out and keep a copy of it.
9.9. You will be subject to the version of our policies and Conditions in force at the time that
you order the Products from us, unless:
9.9.1. Any change to those policies or these Conditions is required to be made by law or
governmental authority
9.9.2. We notify you of any change to our policies or these Conditions before we send
you the Confirmation Notice, in which case, we are entitled to assume that you
have accepted it, unless we receive written notification from you to the contrary
within seven working days of receipt of the Confirmation Notice
10. DELIVERY
10.1. The Products will be delivered to you at the address you provided during the order process
which may be an address other than the billing address, but please note that extra documentation
may be needed to comply with such orders. We may where appropriate and at our option,
deliver all or part of the services, to the email address you supplied on registration or such
other email address that we agree to use to communicate with you.
10.2. We employ professional carriers. Nevertheless, you must examine the goods on arrival. If
you are asked for your signature on delivery, you must examine the goods before signing
for it.
10.3. All goods must be signed for by an adult aged 18 years or over on delivery.
10.4. Any dates quoted for delivering the goods and/or completing performance of the service are
approximate only. If no date is specified then it will take place within 30 days or a
reasonable time of the date of the Confirmation Notice, unless there are exceptional
circumstances.
10.5. We shall not be liable for any delay in delivering the goods and/or completing performance
of the service, however caused.
10.6. The Products may be sent to you in instalments.
10.7. For Christmas deliveries, we recommend that you check our Website for the last date of
delivery. We will endeavour to dispatch all goods that are in stock within 24 hours.
However, we cannot guarantee delivery by 24th December.
11. RISK AND TITLE
11.1. The goods will be at your risk from the time of delivery.
11.2. Ownership of the goods will only pass to you when we receive full payment of all sums due
in respect of them including the cost of delivery (in the case of goods).
12. CANCELLING YOUR CONTRACT AND RETURNS
12.1. Cancelling before receiving a Confirmation Notice
12.1.1. You may cancel your order for the products at any time prior to receiving a
Confirmation Notice from us so long as you contact us in writing. You can send us
a cancellation notice by sending an email to abbeyaccessltd@gmail.com or a
letter to unit 17 Mardon park, Baglan SA12 7AX. Your cancellation notice
must quote your name, address, the name or a description of the Products and
your order reference number.
12.2. Cancellation after receiving a Confirmation Notice
Goods
12.2.1. You are entitled to cancel your Contract at any time prior to receiving the goods so
long as you provide us with written notice or, if you have received the goods, so
long as you provide us with written notice at anytime within 7 working days
starting from the day after you received the goods. You can send your cancellation
notice by email to abbeyaccessltd@gmail.com or a letter to unit 17 mardon park, Baglan, SA12 7AX Your cancellation notice must quote your name,
address, the name or a description of the goods and your order reference number.
12.2.2. Upon receiving your cancellation notice, we will contact you and provide details of
where you must return the goods and other relevant instructions. You must then
immediately return the goods to us at your own cost and risk. We reserve the
right, at our option, to collect the goods from you. If we wish to collect the goods
we will notify you of when they will be collected by us. We will charge you for the
cost of collecting the goods and will deduct this from any sum owed by us to you.
12.2.3. The goods must be returned to us in the same condition in which you received
them until such time as the goods are either collected by us or delivered back to us by you.
You must return the goods with its original packaging and the original invoice. You
have a legal obligation to take reasonable care of the goods whilst they are in your
possession. If you fail to comply with this obligation, we may have a right of action
against you for compensation.
Services
12.2.4. You are entitled to cancel your Contract and obtain a refund within 7 working days
from the date of the Confirmation Notice. This also applies, where appropriate and
subject to clause 12.3., to items that are available to be downloaded. However,
you will no longer have a right to cancel if, with your agreement, we have already
commenced providing the services to you before this period of time expires. We
shall be deemed to have already commenced providing the services, in
circumstances where you have already downloaded products or materials that we
made available to you, from the Website.
12.2.5. You may notify us of your wish to cancel by sending us a cancellation notice to
abbeyaccessltd@gmail.com or a letter to unit 17 mardon park, Baglan, SA12 7AX Your cancellation notice must quote your name, address, the name or a
description of the Products and your order reference number.
12.2.6. Upon receiving your cancellation notice, we will contact you providing any
necessary instructions which you will be required to follow.
12.2.7. So long as you have complied with your obligations under this clause, we will
refund the purchase price but not the cost of delivery (if any) to you by crediting
the payment card you used to purchase the Products.
12.3. Exception to the right to cancel
You will not have a right to cancel an order for any goods or services purchased from us, in the
following situations:
12.3.1. If you expressly agree to us beginning to provide any services before the end of the
cancellation period.
12.3.2. The Contract is for goods which are bespoke or have been personalised or which
may deteriorate (such as food)
12.3.3. The Contract is for goods and/or services the price of which is dependent on
fluctuations in the financial market which cannot be controlled by us
12.3.4. The Contract is for the sale of land, auctions and financial service agreements
12.3.5. The Contract is for the supply of:
12.3.5.1. Audio or video recordings and computer software if unsealed by you
12.3.5.2. Audio or video recordings and software and other items that you have
successfully downloaded where a free trial or demonstration was available
to you to view or download
12.3.5.3. Newspapers, magazines and other periodicals
12.3.5.4. Gaming, betting and lottery services
12.4. Damaged, faulty or wrongly delivered goods
12.4.1. We will offer you a refund of the full purchase price, including the cost of delivery
for sending the goods to you, and the cost incurred by you in returning the goods
to us, if it:
12.4.1.1. Has been damaged on delivery
12.4.1.2. Is in a faulty condition
12.4.1.3. Has been delivered to you in error
12.4.2. provided that you return the goods to us and we are reasonably satisfied that the
goods have not suffered damage after delivery or have not been misused or used
other than in accordance with the instructions or the problem is not due to normal
wear and tear.
12.4.3. Alternatively, at your option, instead of a refund (and subject to returning the goods
as required under this clause) we will replace the goods with the same or a similar
product (subject to stock availability).
12.4.4. Sometimes the product specifications from the manufacturer may change, in
which case, if you request a replacement, we will do our best to offer you a
substitute of the same or better quality at the same price. If you are not happy
with the replacement, you can return the goods to us.
12.4.5. In order to claim a refund or replacement item please send us a cancellation
notice as soon as you become aware of a problem and no later than 0 working
days after receipt or the fault developing by email to abbeyaccessltd@gmail.com
or a letter to unit 17 Mardon Park, Baglan, SA12 7AX. Your cancellation notice
must quote your name, address, the name or a description of the goods, a brief
description of the problem, fault or damage and your order reference number.
12.4.6. Upon receiving your cancellation notice, we will contact you and provide details of
where you must return the goods and other relevant instructions. You must then
immediately return the goods to us. We reserve the right, at our option, to collect
the goods from you. If we wish to collect the goods we will notify you of when they
will be collected by us.
12.5. Incorrectly priced or described Products
12.5.1. Whilst we try and ensure that all the information on our Website is accurate,
errors may occur. In the unlikely event that the price and/or description of an item
listed on the Website has been incorrectly advertised, we will not be under any
obligation to sell or provide those Products to you.
12.5.2. If we discover the error before sending you a Confirmation Notice we will at our
discretion, either reject your order and notify you of such rejection, or inform you
as soon as possible and give you the option of cancelling your order or
reconfirming it at the correct price and/or description. If we give you the option of
cancelling your order or reconfirming it at the correct price and/or description but
either cannot contact you or do not receive your response within 14 days of
sending you notification (whether or not you receive it), we will reject your order.
12.5.3. If we discover the error after sending you a Confirmation Notice we may, at our
discretion and without incurring any liability to you, cancel the Contract provided
that the error is, in our reasonable opinion, obvious and unmistakable and could
have reasonably been recognised by you. We will notify if we cancel the Contract.
12.5.4. If your order is cancelled or rejected and you have already paid for the Products,
you will receive a full refund in accordance with clause 12.7.
12.6. Delivery by instalments
12.6.1. The Products may be sent to you in instalments. You may cancel the outstanding
part of your order and receive a refund, if you have already paid, of the purchase
price of the outstanding Products in accordance with clause 12.7.
12.7. Processing refunds
Goods
12.7.1. We will examine any returned goods and will notify you about your refund or
replacement item via email within a reasonable period of time. We will usually
process a refund or delivery of a replacement item as soon as possible and, in any
case, within 30 days of the day we confirmed to you via email that you are entitled
to it. Refunds will be made by crediting the payment card or electronic payment
account you used to purchase the goods.
12.7.2. We reserve the right to refuse to issue a refund or replacement and to recover the
cost of returning or collecting the goods in the event that the goods are found to
have suffered damage after delivery or have been misused or used other than in
accordance with the instructions or if the problem is due to normal wear and tear
or if the goods have not been returned with its original packaging. This does not
affect your statutory rights.
Services
12.7.3. We will notify you about your refund via email within a reasonable period of time.
We will usually process a refund as soon as possible and, in any case, within 30
days of the day we confirmed to you via email that you are entitled to a refund.
Refunds will be made by crediting the payment card or electronic payment
account you used to purchase the services.
13. COMPLAINTS
13.1. If you have a comment, concern or complaint about any Products you have purchased from
us, please contact us via email at abbeyaccessltd@gmail.com or by post at unit 17 Mardon park, Baglan, SA12 7AX.
14. INTELLECTUAL PROPERTY
14.1. The content of the Website is protected by copyright (including design copyrights), trade
marks, patent, database and other intellectual property rights and similar proprietary rights
which include, (without limitation), all rights in materials, works, techniques, computer
programs, source codes, data, technical information, trading business brand names,
goodwill, service marks utility models, semi-conductor topography rights, the style or
presentation of the goods or services, creations, inventions or improvements upon or
additions to an invention, confidential information, know-how and any research effort
relating to Abbey Access Ltd, moral rights and any
similar rights in any country (whether registered or unregistered and including applications
for and the right to apply for them in any part of the world) and you acknowledge that the
intellectual property rights in the material and content supplied as part of the Website shall
remain with us or our licensors.
14.2. You may download or copy the content and other downloadable items displayed on the
Website subject to the condition that the material may only be used for personal noncommercial
purposes. Copying or storing the contents of the Website for other than
personal use is expressly prohibited.
14.3. You may retrieve and display the content of the Website on a computer screen, store such
content in electronic form on disk (but not any server or other storage device connected to
a network) or print one copy of such content for your own personal, non-commercial use,
provided you keep intact all and any copyright and proprietary notices. You may not
otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the
materials or content on the Website.
14.4. You acknowledge that any other use of the material and content of this Website is strictly
prohibited and you agree not to (and agree not to assist or facilitate any third party to)
copy, reproduce, transmit, publish, display, distribute, commercially exploit or create
derivative works from such material and content.
14.5. No licence is granted to you in these Conditions to use any of our trade marks or those of
our affiliated companies.
14.6. Products sold by us and Website content may be subject to copyright, trade mark or other
intellectual property rights in favour of third parties. We acknowledge those rights.
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