Payment
We accept Paypal or Credit/Debit card payment.
Carriage costs
Prices shown are for mainland UK. There are higher charges for deliveries to Scottish Highlands,Channel Islands,Isle of Man,Islands,Ireland and International destinations. Please message for carriage costs before purchasing.
Shipping Information:-
Please note that our courier charges a higher rate for the following UK postcode areas:-
AB31 to AB38; AB40 to AB56; IV1 to IV28; IV30 to IV32; IV36; IV40; IV52 to IV54; IV63; KW1 to KW14; PA21 to PA38; PH4 to PH41; PH49; PH50; all HS postcodes; IV41 to IV49; IV51; IV55; IV56; KA27; KA28; KW15 to KW17; PA20; PA41 to PA49; PA60 to PA78; PH42 to PH44; all ZE postcodes; Channel Islands; Northern Ireland (BT); Isle of Man (IM); Isle of Wight; Isles of Scilly.
International buyers please note the following:
Import duties, taxes and charges are not included in the item price or P&P charges. These charges are the buyer’s responsibility.
Please check with your country’s customs office to determine what these additional costs will be prior to bidding/buying.
These charges are normally collected by the delivering freight (courier) company or when you pick the item up – do not confuse them for additional P&P charges.
We do not mark merchandise values below value or mark items as 'gifts' - international government regulations prohibit such behaviour.
Delivery
We aim to ship goods as soon as possible.If there are any problems with your purchase we will email to let you know.Smaller items are despatched via Royal Mail. Larger items are despatched via courier company usually 24 hour service.Please ensure someone is available to accept delivery, if no one is present to accept delivery you may be charged a re delivery fee.Please provide a contact telephone number for the courier company in case there are problems during transit.Also ensure that you thoroughly check your item on delivery before you sign the delivery note - if in doubt of condition of packaging please sign note as damaged.
Returns
For new items, please enclose original invoice and follow one of the following procedures -:
Please call in the first instance to notify us of intention to return goods.
Unwanted or unsuitable goods:
Returns of unwanted goods are accepted in new & unused condition and in original unopened packaging for 14 days after receipt.You will be entitled to your choice of an exchange or a full refund. The customer must meet the cost of the returns postage for unwanted goods.We can not accept responsibility for returned items lost in transit and so we recommend that you use recorded delivery or an otherwise insured method of return and obtain a proof of despatch from the carrier.
Faulty Goods:
Returns of faulty goods are accepted item will be inspected on receipt and if fault is not due to misuse, you will be entitled to your choice of an exchange, repair or a full refund. We will refund the cost of the returns postage for defective goods (within reasonable limits) upon return delivery. Please note that the warranty given by Land Rover Parts Shop and the manufacturers of our products will only cover cost of the parts.Labour charges and other costs are not covered. We cannot accept responsibility for returned items lost in transit and so we recommend that you use recorded delivery or an otherwise insured method of return and obtain a proof of despatch from the carrier.
Exchange Procedure:
If you are returning goods for an exchange we would normally have to wait for the goods to arrive with us and inspect them before we can send out the replacement. However we understand that sometimes an exchange must be made quickly and so we can send out a replacement immediately. We must take payment for the replacement but as soon as the returned item arrives we will give you a refund on that cost. Please allow 3 days for refunds to be processed.
