Our Returns Policy
Please read carefully prior to purchase.
No merchandise may be returned for credit or adjustment without authorisation.
You must first contact us and request a returns authorisation number and returns address and a brief reason for the return please where possible.
Failure to return with the correct authorisation number or if you return to an unauthorised address, we shall not pass credit. If you order something incorrectly and wish to return it, you must contact us within 7 days of the delivery and state your full name & order number which can be found by logging into your account or via the email sent from us that confirmed your order.
All returns may incur a 25% restocking fee to cover our costs, shipping fees are non-refundable.
Items which are sold in sealed packaging must be returned in the same unopened sealed packaging to qualify for any refund and also electrical items can only be returned if they have not been fitted or used in any way whether in a sealed container or not.
No electrical items may be returned if they have been removed from sealed packaging unless faulty and no electrical items other than batteries will be returnable after 7 days if faulty.
Motobatt Batteries have a 12 month from purchase date warranty. MF batteries have a 3 month warranty from purchase.
Returned Brake Pads, bearings, rubber seals or any other product that is dispatched in a sealed packaging will not be accepted for any refund if they have been removed from the plastic & cardboard packaging that protects them.
Brass Jets, Light Bulbs & Clutch Roller Weights are NOT returnable as they may have been fitted for testing purposes or are easily damaged.
Such goods as these and all other products supplied by Patternparts-net are checked before packing.
We make every effort to ship the correct parts to our customers.
We double check each order when it is entered into our computer by comparing that model / part number and the description you have given us against the description for that model / part number in the system.
Once a return has been authorised by us, you are responsible for the item whilst in transit until the item is safely back with us.
Therefore, please make sure you send the item by royal mail/courier etc and obtain a receipt.
In case they lose it so you can claim from them.
All the best Patternparts Team
