To avoid any complications or delay in despatch please take few moments to read our terms and conditions mentioned at the bottom of page.
We're a genuine uk based company offering quality items at prices far cheaper than the high street. Please purchase from us with confidence. We are established power sellers that continue to grow from strength to strength. We are always adding new lines to our stock. All items are checked and sent extremely well packed to avoid any transportation damage. We will keep you informed by sending emails confirming the purchase, payment and despatch. We pride ourselves on offering to our customers, unrivalled customer care at all times. We like to ensure that our customers are 100% happy with their buying experience.
All customers will be sent an invoice with the VAT number and our full address.
Our contact number is 01644430294. You can also email us via eBay link "ask seller a question". We will try to respond the same day or the next.
Our Address Details Are As Follows;
WHB Jeeps
The Grennan Yard
St Johns Town of Dalry
Castle Douglas
Dumfries & Galloway
DG7 3PL
01644 430294
Personal callers by appointment only.
TERMS AND CONDITIONS
PAYMENTS
Buyers will receive an automated eBay winning notification/invoice with the complete postal address and payment details shortly after the purchase. Please in all cases complete our checkout system so that we are aware of the payment method.
To protect our buyer’s account we will only despatch goods to Billing or PayPal approved addresses.
In case of multiple purchases please email before the payment to have the postage combined.
Payment should be made within 5 days after the purchase except items requiring immediate payments.
PayPal:
All PayPal payments are accepted. Please note PayPal e cheques (bank account etc..payment via PayPal) are not instant payments, please check below details.
PayPal e Cheques:
PayPal advises not to despatch items till the funds clear and PayPal e cheques takes up to 12 days or over to clear and despatch. Items paid with e cheques will only be sent upon receiving cleared payment. If you are paying via PayPal and require a quicker delivery we recommend paying with instant PayPal as it allows us to speed up the despatch process. If you have paid with an e cheque and wish to cancel to pay instantly via any other method, please contact us immediately.
POSTAGE
Buyers from Northern Ireland, Islands and Scottish highlands & Zone 2, to confirm postage cost please contact us before the purchase. Due to additional charges imposed by couriers for deliveries to Scottish highlands, off shore Islands and Northern Ireland; a surcharge may be levied to cover carriage to these areas.
We advise the customers to contact for a final postage fee before finalising the orders. The surcharge may not apply to small items being sent via Royal mail. Please email item details first for postage quote.
Where possible we will try our best to avoid courier service for surcharge areas.
We would also like emphasise that although these areas are indeed part of UK but due to high cost of shipping and distance transportation, couriers charge surcharge which we have no control over. More details can be found by contacting any UK courier companies or on their websites.
If you have already made a purchase without reading the instructions/terms of sale and wish to cancel the order please let us know. Since we fully understand the situation and do agree that it might not be feasible in some cases, a full refund on request will be issued right away. If you wish to continue with the purchase, please send the postage balance via send money ‘money link’ in PayPal.
Northern Ireland, Isle of Man, Isle of Scilly, Isle Of Wight - BT, TR21, TR25, PO = Add £8 surcharge.
Scottish Mainland Zone 2 - IV1-36, IV40-49, IV51-56, KW1-3, KW5-17, PA21-40, PH17-26, PH30-40, PH49-50, & some DD = Add £6 Surcharge.
Scottish Islands - HS, KA27-28, KW15, KW17, PA20-49, PA60-78, PH41-44, ZE, ZW1-3 = Add £8 surcharge.
For BFPO codes and Channel Islands please email first for quote.
We take great care packaging every item to ensure safe shipment to you.
We charge a postage fee only to cover our costs of materials and labour.
Combine Postage Discount:
Take advantage of our combine postage offer when purchasing more than 1 item. Please email us with the item details to check the combine postage cost or request combine postage via eBay link after the purchase. Please note the postage can only be combined if the size and the value of the items are about the same otherwise the lowest value item will have to be combined with the higher postage cost item. You will receive an automated email after the purchase and if the postage is not combined please email us right away so we can send you a new invoice.
SHIPPING
We endeavour to dispatch all orders within 5 working days of receiving your cleared funds, but during busy times this may be extended. In event of a very unlikely slight delay, your patience would be much appreciated.
We will only ship to UK (unless stated) and items are sent via approved couriers and Royal Mail. Parcels sent with the couriers will only be collected and delivered Monday to Friday excluding holiday periods. If you prefer a specific courier or a delivery service please email us before the purchase for a confirmation and quote.
As already stated by eBay, sellers cannot be held responsible for delivery times however we can assure a timely despatch within the time frame mentioned above.
In order to maintain Quality Control and timely dispatch of orders, we do not allow customer collections except by strict appointment.
Tracking Number:
We will email a tracking number for most items sent with the courier, if requested. If you do not receive the item within 5 to 7 working days please contact the courier or royal mail to check the delivery status or to arrange a redelivery/collection. If you have not received a tracking number please email us immediately to obtain one.
Failed Deliveries:
If a parcel is returned undelivered due to the wrong/incomplete address provided or customer not available to accept or collect the delivery, the customer will be held responsible for the full cost of returning the parcel to us. In case of parcel force item return cost is £8.50. This amount will have to be received by us as well as the cost of resending your item before your parcel is re-dispatched.
REFUNDS/RETURNS
Refunds For Buy It Now Items:
Shop with absolute confidence knowing that if you are not satisfied for any reason we will issue refund providing you return your purchase at your own cost via track able service. We must be notified of the return within seven days of receipt of goods and Item must be returned to us within 14 days of receipt of goods. Items must be returned unused and in the same condition in which they were sent. Use or abuse to any products can result in return being refused.
Auctions Items:
Under Distance Selling Regulations and EBay terms and conditions sellers are not required to offer refunds and accept returns on items sold via bidding. Please make sure the item you are bidding for will work for you. We cannot give replacements or refunds for "non-compatible" or unwanted auction items. The buyer is wholly responsible for deciding on the suitability of the goods offered and by placing a bid you are acknowledging the goods as being suitable.
Damaged Goods Or Lost Deliveries:
Please note that all orders will have to be checked on delivery. If there are any visible signs of damage this must be advised to us immediately via email or phone. The item will only be considered lost once investigated and accepted by the courier or royal mail as missing. This in some cases can take up to 30 days. Any lost item will be replaced or refunded in full.
Non-Compatible Or Unwanted Items:
The photographs used are library or sample images and therefore we will not be in a position to guarantee any variances in colour or condition, they are for illustration purposes only, unless stated. We will send you the item as per the specification as advertised in the product description. Any accessory listed would mean suitable for standard models or fitment only, unless specified. We specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. Customers should satisfy themselves that any item choice made is suitable for their intended purpose or use. If in doubt about anything, please contact us via, 'Ask seller a question' section in ebay, prior to purchase.
ABOUT US
We pride ourselves on offering to our customers, unrivalled customer care at all times. We like to ensure that our customers are 100% happy with their buying experience.
Why Buy From Us:
We're a genuine UK based company offering quality items at low and competitive prices. Please purchase from us with confidence. We are established power sellers that continue to grow from strength to strength. We are always adding new lines to our stock. All items are checked and sent extremely well packed to avoid any transportation damage. We will keep you informed by sending emails confirming the purchase, payment and despatch.
Contact:
Our contact number is 01644430294. You can also email us via eBay link "ask seller a question". We will try to respond the same day or the next. However for a quicker response please contact us at the above phone number and our dedicated team will be happy to help.
William Bone
The Grennan Yard,
St John's Town of Dalry
Castle Douglas,
Dumfries and Galloway
DG73PL
United Kingdom
Feedback:
We leave positive feedbacks for all of our customers who leave positive feedback for us. As soon as we receive your feedback we will leave feedback for you. If you are not satisfied with your purchase and to avoid receiving or posting negative comments, please contact Customer Service as most issues can be resolved positively and amicably.
We as a power seller have a right to report any abuse or misuse of eBay’s terms/policies or feedback system. Any person in breach of the above will be immediately reported to eBay management or our personal account manager at eBay head office.
Any positive suggestions to improve our service or performance will be greatly appreciated.
