IMPORTANT DELIVERY INFORMATION:
Your item is sent in good faith and we request a signature as proof of delivery, we keep a copy of packaging notes and have a system in place to ensure that no items are missing from your order.
We therefore respectfully request that you check your order, whilst the courier is still at your property and only sign once you are satisfied with the order.
There are times where a multi parcel order may be split, in this case the courier should inform you that you have a a parcel to follow, you should only ever sign for the amount of parcels you receive.
Any missing items MUST BE REPORTED VIA EBAY MESSAGES IMMEDIATELY AFTER YOU HAVE RECEIVED THE GOODS. A claim for missing items can only be made to our courier within 24 hours of delivery, therefore you MUST REPORT THIS TO US STRAIGHT AWAY.
We will not except claims of missing items after a period of 24 hours after delivery.
IF YOU MAKE ARRANGEMENTS WITH THE COURIER REGARDING YOUR DELIVERY - YOU TAKE FULL RESPONSIBILITY FOR THE DELIVERY FROM THIS POINT.
Business Information
History/background
Within half an hour of Birmingham. Leicester and Coventry We are open Monday - Saturday from 10.30am til 5pm (CLOSED FOR LUNCH FOR 10 MINS APPROX 2PM)
Product Changes: the photos used are for illustration purposes only, we sometimes have to use different brands, or products due to the nature of manufacturing since Covid and Brexit. If you are unhappy with the item, we offer a full refund on our products via Ebay, you must however return all items to get a full refund.
Exchanges can not be resolved via ebay returns, if you have a faulty item, or wish to exchange one item from a kit, please message us to make arrangements.
Payment policy
We accept credit/debit card Call 02476 641033 10.30am-3pm Mon-Fri We accept cheques and Postal orders -
Payable to Jaques Innovations LTD, send to: Kitbag Trade Counter, 22 Ptarmigan place, Nuneaton, CV11 6RX, Please enclose ebay name, item number and address with payment to avoid delay in processing your order. We accept Paypal, but can only send if your address is confirmed, we cannot send to any other address but your confirmed address on your paypal account, due to paypal rules and regulations. Collections can be made 10.30-5pm Mon-Sat from our shop, payment by cash/debit card and credit card accepted. Payment for Ebay orders should be made within the time specified by Ebay to avoid a non paid item dispute which could result in restrictions on your buying power.
Delivery information
Prices quoted are for UK Mainland only despite costs quoted by Ebay on some listings. (This excludes Highlands, Islands and Northen Ireland on all items that are sent by courier.) Our couriers are for Mainland Uk and Northern Ireland,and Europe. Royal Mail prices are for small items are the same for the whole of the UK, areas outside the UK must request a quote before placing order. If you are not available when delivery is attempted a card will be left for you to arrange a suitable time for re-delivery, any items that are returned to us due to customers not making arrangements incur a fee of 12.50 by the courier company, we therefore remind all customers that any item returned by courier will incur an additional £12.50 fee as well as reposting costs. Any royal mail return will require an additional payment for postage. Royal Mail will not accept a lost item for 15 days, courier by 5 days - Contact us after this time for delivery queries.
Return policy
Sale of Goods Act does not allow a buyer to return something due to change of mind. Distance Selling Act allows a 7 day cooling off period on Buy it Now but not Auction Items, You must contact us within 7 days of delivery to qualify under this act. All items must be returned at buyers own cost and with a trackable means of postage to avoid dispute on any lost post, including name and address and goods returned in same condition recieved. Faulty goods should be returned immediatly, including letter explaining fault, ebay name, item number and date purchased, along with address where replacement item should be sent to. Goods must be returned before replacement is sent.
Feedback
Our feedback operates on an automatic system, as soon as a customer leaves a positive feedback for us, the buyer will recieve a positive feedback from us. We strive for happy customers, and ask that if you have any reason to leave any feedback other than positive you contact us through the Ebay Message service, so we can strive to put things right. Any ebayer who leaves a negative or neutral feedback without contacting us first is not only breaking Ebays rules and regulations but is not allowing us the chance to resolve any issues for you, those who do leave a negative or neutal feedback without reading the full terms should be aware you may face court action for defamtory remarks, and we will be unable to assist you with any complaint, and you will be banned from making firther purchases from our shops on Ebay.
Postage outside Mainland uk
Despite some postal charges quoted by Ebays new service, we request any buyer outside Uk Mainland contact us before commiting to a sale, those from UK Highlands, Islands and Northern Ireland and Europe can request an accurate postal price through the ebay messaging service. We are not obliged to send any item at an Ebay Quoted price, or at the UK Mainland price, and will refund any payment that does not pay the correct postal price for the area delivery is requested. Any person refunded is expected to make payment for revised postal invoice within 7 days to avoid unpaid item dispute. Cancellation of orders can be requested through the ebay messaging service
Free Postage Offers are for Uk Mainland Only, and excludes Highlands, Islands and Northern Ireland on all courier items, please check before placing your order as there will be additional charges for orders sent outside mainland uk these range between £12 and £25 depending on your area.
