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Instant Case Studies: How to Design, Adapt, and Use Case Studies in Training by Jean Barbazette (Paperback, 2003)

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Instant Case Studies : How to Design, Adapt, and Use Case Studies in Training, Paperback by Barbazette, Jean, ISBN 0787968854, ISBN-13 9780787968854, Brand New, Free P&P in the UK The bulk of this book consists of 12 chapters, each on a particular training topic, with sample case studies in five styles: identification, problem solving, practice, application, and serial. The introductory chapters offer suggestions for facilitating a training seminar and customizing the case studies to teach skills in customer service, change management, needs assessment, assertion, new employee orientation, and supervision. The CD-ROM contains all 71 case studies in Word files. Annotation (c) Book News, Inc., Portland, OR ()