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The Insteon hardware does work and the installation of the hardware is good. The kit did not include much in the way of instructions, but the proper documentation is available online with an each search. The process for associating the modules with separately purchased control switches is fairly straight forward and covered well in the separately purchased software. It is not necessary to use software for smart phones, computers, or tablets if you purchase such separate control switches. ===Software=== Below is a summary of the software experience as I feel it is important to understanding the whole Insteon ecosystem. The Software does not work all that great… or at least it did not for me. Where the end to end experience falls apart is with the software. I unsuccessfully tried to complete the online account registration process (which is required to use the hub properly) for days only to find out a several things through their technical support phone line. - There are at least 2 versions of the Insteon software in the Google Play store (you need the one called Insteon for Hub) - The Insteon Hardware does not work on a OnePlus Cyanogen Mod (Android) phone due to some known, but not fixed bug. - The Insteon application that is available in the Amazon Store (for my Kindle Fire HD) does not work at all. In the end, I was able to get the software and registration working with the Windows 10 Store application. It works mostly, but I have had to restart the application several times in order to register new devices with the software. The phone tech seemed to imply that an IPhone/IPad would work better, but this doesn’t do anything for me as I do not own such devices. ===Phone Tech Support=== Phone technical support was relatively easy to get to and they offer extended (and weekend) hours as well as convenient “call back” service where they phone you back in XX number of minutes rather than making you wait on the phone. My wait time on Jan. 18, 2016 was ~20 minutes. The phone tech spent about 45 minutes on the phone with me trying to help me resolve the issues and seemed knowledgeable even though it wasn’t in his power to fix the problems because of bad software.Read full review
Verified purchase: Yes | Condition: Pre-owned
Good home automation kit easy to set up only downfall only compatible with other Insteon products
Verified purchase: Yes | Condition: New
Works to perfection and I am very happy that I found it! Full control of my lights from anywhere at any time.
Verified purchase: Yes | Condition: Pre-owned