Table of Content
Figures, Charts, Exercises, and Worksheets ix Acknowledgments xi Preface: A Note from the Authors xiii Introduction: Why Coaching Now? xix One What Coaching Can Bring to Your Role 1 What a Coaching Manager Does Differently 3 Using the Coaching Approach to Manage Others 10 What Coaching Is Not 14 How Coaching Differs from Other Ways of Developing Staff 16 Opportunities to Coach 18 The Approach We'll Be Using 21 Two Foundational Coaching Skills 23 Skill 1: Listening 25 Skill 2: Inquiring (the Skill of Inquiry) 39 Skill 3: Giving Feedback 58 Skill 4: Sharing 82 Three The Coaching Framework 91 The Framework: Short Version 92 1. Clarify the Focus: Get to the Point 95 2. Identify the Goal: Know Where the Conversation Is Heading 100 3. Develop Solutions: Identify What's Needed to Get from A to B 104 4. Create Accountability: Call Forth Commitment and Ownership 110 Put It All Together 113 Four The Coaching Mind-Set 121 Believing in Others 123 Managing Needs 130 Earning Trust and Showing Respect 135 Staying Connected 139 A Word About Confidentiality 149 Five Knowing When to Use a Coaching Approach 151 Providing Coaching for the Different Stages of Learning 152 Coaching When the Manager Sets the Focus 158 What to Do When Coaching Is Not Working 163 More Opportunities to Coach 167 Six Coaching in the Nonprofit Workplace 169 Coaching Up, Down, and Across the Organization 171 Coaching and Self-Management 190 Coaching in Difficult Situations 194 Coaching Top Performers 228 Seven What's Next: Developing a Coaching Culture in Your Organization 237 What Is a Coaching Culture, and Why Bother with It? 238 Factors to Consider in Creating a Coaching Culture 239 Conclusion 248 Resource A: Coaching Manager Self-Assessment 249 Resource B: Questions, Questions, and More Questions 257 Resource C: Practicing Culturally Aware Coaching 275 Resource D: Additional Information 281 References 288 Index 292 About the Authors 300 CompassPoint Nonprofit Services 302
