All items sold by SuperSaveUK are fully compliant with British Furniture Regulations and Standards. All Foam, Fabrics and coverings are fire resistant and have been treated. All glass is tempered and toughened. We do not cut corners unlike many retailers we strive to bring you the best in quality and the highest standards available.
Our all items are 100% brand new and in their original packaging. We do not sell ex-display or damaged items.
COLOURS AND SHADES: It is almost impossible to 100% accurately portray colours of wooden, fabric and leather furniture in pictures. Factors such as your computer monitor settings or a particular lighting used when taking marketing photographs can affect shading. Colours may vary slightly from batch to batch, therefore we cannot accept colour or shade differences as faults.
RETURNS: Please unpack all products carefully. Unfortunately, self-assembly items cannot be returned once assembly is part or fully completed, unless item is found to be faulty. We will examine the goods to determine whether the fault or damage occurred before or after delivery and the decision will be made at our discretion. Should you need to return unassembled products please repack in the original packaging, all damages must be reported within 48 hours of taking delivery.
UNWANTED ITEMS OR ITEMS THAT DO NOT FIT ON DELIVERY CAN BE COLLECTED AND A DELIVERY CHARGE WILL BE DEDUCTED PER ITEM PLUS COLLECTION FEE. Goods must be returned in the packaging they arrived in and they must be sufficiently protected to protect them in transit. A return will be processed if we are made aware of any issues within 30 days from transit.
PAYMENT INSTRUCTIONS: We urge all buyers/winning bidders to make payment within 3 days to ensure that your item is reserved. Payment is required within 3 days of the purchase/auction ending via PayPal and Credit/Debit card over the phone. Please inform us if you are experiencing delays, as your item will be re-listed and a non-payment case may be filed on eBay against you.
DELIVERY OF ITEMS: Delivery charges quoted as selected part of the UK apply to England and Wales only and do not include Ireland. Delivery to the Scottish highlands, north Scotland, Isles and Ireland are subject to higher rates please contact us before buying so that we can advise you on costs and time scale of delivery. Please see eBay listing for estimated delivery time-frame.
Our deliveries are carried out by 3rd party haulage companies. For larger or more fragile items we use UK Pallets service. The delivery service we offer is to the curb side only. However the drivers are professional and friendly. Please note that drivers are not liable for any damage caused to you or your property when conducting deliveries. All items handled by you are at your own risk.
We have provided clear measurements for all our items; therefore please ensure that you are able to fit the item through doors and into your home.
Please advise us of any days where you may not be available at home to take delivery so that we can avoid conducting delivery on these days.
Upon payment it is vital that you leave a contact number with us so that hauliers can reach you in the event of a delay or difficulty finding your address. They may also call ahead of delivery to ensure that you are at home but this is not possible in all deliveries. As soon as your item is ready for dispatch you will be contacted via email and delivery details will be provided.
Due to the nature of the goods (weight and size) and the unpredictable nature of home deliveries we advise that you be flexible and keep a clear day in your diary for receiving the goods and help at hand. Due to the volume of items we sell Couriers / Hauliers have very busy schedules and deliveries may be conducted as early as 8am up till 6pm.
DAMAGES: Please check all component parts for damages before the courier leaves. Damages must be noted on the couriers slip before he/she leaves. All damages must be reported to us via email strictly within 24 hours of delivery. Please email us photographs as evidence of all damages. Please note that if your item arrives faulty or damaged we will either offer a refund, repair or replace the item and we reserve the right to offer these solutions at our discretion.
Thank you
The Management
