We use a third party carrier
to deliver our goods, and for smaller items we use Royal Mail. Deliveries can
be made at any time Monday to Friday, and a signature will be required. If a
signature cannot be supplied, prior consent is required to leave the goods
without a signature (e.g. leave at backdoor/neighbour). However this is solely
at the buyer’s risk. Please therefore ensure that delivery is to a manned
address, or authorisation is given for goods to be left safely.
Our standard carriage
is based on a 3-5 business-day service from date of dispatch. We do not
despatch over weekends or bank holidays. Orders placed after 3pm will be
processed on the next business day.
Next
day service: please order & pay by 3pm
for next-day delivery. Items can be delivered any time Monday to Friday and a
signature will be required. Deliveries on a Saturday are only available upon
request (surcharge applies), please call us for details. Next day services are
not available to Northern Ireland, Offshore Islands or the Highlands of Scotland;
surcharges will apply to these locations.
Our standard UK
Mainland delivery rates include some parts of the Highlands of Scotland;
however surcharges apply to Northern Ireland, Ireland and all Offshore Islands.
If the incorrect postage charge has been paid we will contact you
for payment of the balance, although you are under no obligation to continue
with the purchase. If you are unclear on which category your address falls into
please contact us before purchasing. For delivery to any European countries,
please contact us for rates before purchasing.
For delivery to
Northern Ireland, all Offshore Islands, and Ireland: please select the 'other
courier' shipping option for £16.90 (this is a standard 3-5 day shipping service,
next day not available).
A contact telephone number is appreciated, as without
a contact number deliveries can be delayed. If after two delivery attempts the
carriers are still unsuccessful, the goods will be returned to us and a return
charge may be levied.
If a delivery needs to
be re-directed once goods have been despatched (ie. to a work address) there
will be an additional charge to pay, equal to the full delivery price.
All delivery dates are
entered into in good faith but are estimates only; as we use third party
carriers we cannot be held responsible for any delays or non-delivery of the
products ordered. Deliveries to remote areas can take an additional 2-3 days.
Deliveries to Ireland
and Europe will be via City Link (or their local agent). A contact telephone
number is essential and the same conditions will apply as above. All European
deliveries take approx 4-7 business days.
We sell through
multiple media, and therefore cannot guarantee the exact stock levels shown on
our listings; however we endeavour to keep this information as current as
possible. Stocks are checked once an order has been marked as despatched on
eBay, but in the event of an issue we will contact you as soon as possible with
an alternative.
If any of the above
information is not satisfactory we kindly request that you do not purchase.
All of our products are
guaranteed to be free from defect at the time of purchase, and genuinely faulty
goods will be replaced or refunded. However we must be informed of any issues
upon receipt of the item, and no later than 7 days after delivery. We therefore
ask that you check your items thoroughly upon receipt of the goods. An image of
the fault will be requested via email.
Any tarpaulin which is deemed to have missing or faulty eyelets will be limited
to replacement eyelets only.
In the unlikely event that you are not satisfied with any goods purchased or
have changed your mind about the purchase, please inform us in writing within 7
days of receipt of the goods to arrange for their return. Return shipping is at
the customer’s expense; however we can arrange collection at a charge, which
will then be deducted from any refund due. The product must be in its original
packaging and in a brand new and unused condition. Once the item has arrived at
our premises, you will receive a refund minus our original shipping costs
(please note: on some listings this cost is incorporated into the total sale price of the item, and so as a
guideline our shipping costs are generally £5 although this varies according to
parcel weight). All items will be checked by our Warehouse staff when received.
If items are missing packaging or are not in a satisfactory condition we
reserve the right to impose a restocking fee, to be agreed at the time.
Please ensure that your username, contact details and reason for return is sent
on a covering note with the goods. You should ensure there is sufficient outer
packaging of the product to ensure safe and secure transit of the goods back to
us, as the returned product must be as new and in a re-sellable condition.
Goods are the responsibility of the customer until signed for by a member of
our staff, and so we recommend using a trackable service.
Please note items purchased as used/faulty are not liable for any returns or refunds.
Customers should
satisfy themselves that any item choice made is suitable for their intended
purpose or use. If you need assistance with your choice then please contact our
Sales Office on 01409 221192 before purchasing. We pride ourselves on our
customer service, and in the rare event that you have a problem with your item
please contact us and we'll endeavour to help.
All of our tarpaulin
sizes are 'cut sizes', which is an industry standard terminology for the size
of the material before it is fabricated into a tarpaulin. Therefore you should
expect the finished size of the tarpaulin to be up to a maximum of 30cm shorter;
this applies to both dimensions.
*Please note: Our tarpaulins are sold metrically therefore
all imperial sizes quoted are approximate and strictly for guidance
purposes only. For customers wanting to calculate imperial equivalents,
1 metre = 3 feet 3 3/8 inches.
All images are for illustrative purposes only, and as such colours and fittings
may vary and cannot be guaranteed. Returns will not be accepted for variations
in colour; for example a blue tarp is sold as such, and not as a specific shade
of blue. This applies to all of our products.
We do not offer any guarantees to the life expectancy of our
products, because of the many and varied uses they can be put to.
All images are strictly copyright to Tarpaulins To Go.
Accepted payment methods:
PayPal or credit/debit card.
Please note credit/debit
cards are only accepted over the telephone; please call our Sales Office on 01409
221192.
Visa, MasterCard, Amex, Switch,
and Solo are all accepted.
Opening hours:
Monday-Friday : 8:45am-5:15pm
If you wish to place an order urgently, please call us on 01409
221192 and one of our friendly staff will be able to assist you.
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