Please read and fully understand our Conditions of Sale before placing your order. If you are unsure or have any queries with regards the terms you are signing up for please contact us prior to placing an order.
General
1. These Conditions of Sale are for all customers and please do not buy unless you agree with them fully.
2. All items are new unless otherwise stated.
3. Great care is taken to ensure that your order arrives in first class condition so please buy with confidence.
Prices and Payment
4. Our advertised prices do include VAT.
5. We accept payment by the following methods:
PayPal will ensure the fastest possible delivery & allows you to pay via credit / debit cards even if you have no PayPal account.
Unfortunately cheques are no longer taken due to the associated banking costs but you may pay by card over the telephone.
UK Postal Orders are accepted.
Delivery
6. Items where possible are dispatched on the next available working day & once all monies due have been received & cleared.
7. Various areas of the UK eg Scottish Highlands, UK Islands, Northern Island, Channel Islands are restricted delivery areas and we may not deliver an item there due to the increased cost for delivery. Please contact us prior to placing any order to confirm the shipping cost and if delivery is possible. We reserve the right to cancel any order from these areas.
8. Shipping in mainland UK will be via Royal Mail for small lighter items & via courier for larger and heavy items. We aim to provide a fair service & give customer choice so if you have any queries with regards P&P or would like to combine multiple purchases please contact us & we will be happy to help minimise P&P costs.
9. Unfortunately a specific delivery time cannot be stated for any order and deliveries take place from 8am in the morning through to 6pm at night, Monday to Friday inclusive for courier and Royal Mail deliveries and on Saturday morning only for small deliveries by Royal Mail.
Time specific deliveries and weekend deliveries can be arranged but are expensive and are on an order by order basis so please contact us if you require further information.
10. Please note a signature will be required for a courier delivery and the majority of Royal Mail deliveries therefore you should be available to take receipt of your item for any delivery attempt.
11. Only 2 free delivery attempts are made by a courier any further attempts are charged at £8.95
12. If your item is delivered by a courier and you miss the first delivery delivery attempt your item will automatically go on hold and will only be held by the courier for 4 days. It is your responsibility to contact the courier using the information provide after your purchase to arrange delivery or collection of the item during this period. Failure to have the item delivered or to collect the item during this time will result in the delivery company returning the item to sender at an additional £15 charge which is payable by you. If you want a returned item resending this will incur another delivery charge which is also payable by you.
13. To avoid any unnecessary charges please make sure you are available to take delivery of your item at the delivery address which you specified when placing the order. The item can be left with a neighbour to take in your item but a signature will still be required or you can arrange to collect your item from the courier or Royal Mail depot.
14. When placing an order please note you must be willing to travel to a courier or Royal Mail depot if you miss the delivery attempts available for that service. Therefore please have access to transport and be willing to travel.
15. Once an item is dispatched to the delivery address provided by you when the order was placed the delivery address cannot be changed for Royal Mail services. If you wish to change the delivery address for an item shipped with a courier this will cost £15 and this is payable by you.
16. While delays and missing items are unusual when they do occur adequate time must be allowed for the delivery company to deliver or find missing items. To allow this to occur 7 working days are given before any replacement can be sent.
17. We reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.
18. International customers should always check the cost of posting to their designated country prior to placing an order. We reserve the right to refuse any international order.
Cancellation
19. We provide a 7 day cooling off period where you may cancel the order at any time. The period of 7 working days begins on the day after the day you receive your goods. Exceptions apply to orders for personalised items and goods made to your order, which cannot be cancelled once you have received email confirmation that your order has been accepted. You must inform us of your wish to cancel in writing either by letter or email within a period of 7 working days. The period of 7 working days begins on the day after the day you receive your goods. You must take reasonable care of the goods and not use them. You should return goods to us in their original packaging, as soon as possible after informing us of your wish to cancel. If you return goods to us, we will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method. If goods are lost or damaged in transit, we may charge you, or not refund to you, amounts that are attributable to the loss or damage.
Problems
20. If you encounter a problem please contact us before leaving poor feedback or DSR's as we are here to help and to provide the best service we can. You can email or call us on 0121 453 1145.
21. In the unlikely event that the item is damaged the buyer must notify us of any damages or defects within 3 days of delivery in writing or via email. This claim will then be investigated and where necessary the item may need inspecting.
Legal
22. We give honest descriptions of sale items & will adequately depict the style, condition & image of the sale item at the time of sale. This is achieved by taking reasonable efforts to inspect the sale item prior to sale. This however does not mean that we offer any kind of warranty or guarantees with regards to the condition or suitability of the item for sale & it is the responsibility of the purchaser to ensure that the sale item is fit for purpose.
23. Please note hand made products design & colours can vary slightly and surface texture and finish can appear rough when compared to an image or photograph. While every effort is made to illustrate a product correctly on occasion a products finish can be miss interperted by buyers as a fault when in fact this is the standard finish quality, if this occurs we are not liable but you may return the item for a refund within the returns policy framework if you do not like the item.
