---Payment---
Payment can only be made by PayPal via eBay. To ensure your purchase is protected it will only be delivered to your registered PayPal address. Payment for 'Buy It Now' purchases must be made immediately. Once your payment has been received we will send you a confirmation email. Our listed prices include VAT at the standard rate.
If your item needs to be shipped to an alternative address please update the address in PayPal before placing your order. We will only ship to your registered PayPal address
Payments via Unconfirmed addresses within Paypal may delay the process of the order and will involve further security checks. Please ensure your address is confirmed to ensure quick dispatch of your orders.
---Delivery---
Please note certain areas will incur a surcharge (See shipping information)
Your item will be dispatched using Royal Mail or Parcelforce, depending on the weight of the product. All orders require a signature upon delivery. Items cannot be left in the porch or shed. Tracking numbers will be emailed to you on dispatch of goods.
We do not ship overseas.
If you provide an incorrect delivery address and we are unable to deliver, then we may treat the order as cancelled by you and refund the price of the goods. The refund will be less the cost of carriage costs Mighty Micro have incurred.
---Returns---
Cancellation under the Consumer Contracts Regulations (formerly Distance Selling Regulations).
You may cancel the contract under the Consumer Contracts Regulations by notifying us no later than 14 working days after we deliver the goods that you are cancelling the contract.
You may not cancel your contract with us under the Consumer Contracts Regulations where any computer software has been unsealed by you. We will not accept the return of software where the cellophane on software has been opened or software has been installed. Unless the software is part of a package (e.g. the software is included by the manufacturer in the box of a PC and the PC is faulty).
The item must not be used and must be 'as new' when returned to us. If the item does not include the original packaging a charge may be made. We reserve the right to make a minimum charge of £50 to restore a used computer or printer back to factory default settings. Please note you cannot return a used computer or printer to us under the Consumer Contracts Regulations.
Under the Consumer Contracts Regulations, you have a statutory duty throughout the period of cancellation, to retain possession of the goods that have been delivered and take reasonable care of them.
If you cancel the contract under the Consumer Contracts Regulations you must return the goods to us at your own expense.
You must take care to ensure that Mighty Micro receives the goods and the goods are not damaged in transit.
Failure to do so might result in a breach of your statutory duty to take reasonable care and Mighty Micro will have a right of action against you to withhold a refund.
If you cancel the contract under the Consumer Contracts Regulations and do not return the goods as required, we may charge you our direct costs of recovering the goods. You must take care to ensure that Mighty Micro receives the goods and the goods are not damaged in transit. Failure to do so might result in a breach of your statutory duty to take reasonable care and Mighty Micro will have a right of action against you to withhold a refund.
---Faulty Items---
In most cases the manufacturer acts as our agent to repair your goods. For the quickest solution please contact the manufacturer first in the event of any issues:
Acer: 0371 760 1000
Asus: 01442 265 548
eMachines: 0371 467 0006
Fujitsu: 01235 797 770
HP Home: 0207 660 0596
HP Business 0207 949 0416
Lenovo: 0203 3014 0095
Toshiba 0333 222 7444
Brother 0333 777 4444
Canon 020 7660 0186
Epson 01952 607 111
HP 0207 660 0596
Panasonic 0344 844 3899
Samsung 0330 726 7864
Dell 0800 028 2660
Oki 01784 274 318
Ricoh 0330 123 0311Faulty items are any product that we supply to you which do not conform to the contract. The following are not classed as faulty items:
Any items that fail due to normal wear and tear, accident, wilful damage, failure to follow instructions, negligence by you or a third party, use otherwise than in accordance with their intended use, or any modification or maintenance carried out without the prior approval of Mighty Micro or the products manufacturer.
You need to inform us as soon as possible if you find that any items on your order are faulty. If you return items because you think they are faulty, we may charge you the delivery costs and any costs and expenses involved if it is found that the items returned are not actually faulty.
In the first instance we will attempt to rectify the fault promptly. Failing that a replacement of a similar aged product will be offered. In some instances when this is not possible a partial or full refund will be offered depending on circumstances.
Pixel Faults for LCD Screens
Our displays adhere to ISO 13406-2.
---Returning Items---
Our returns are handled on a queued system. To avoid unnecessary delays please always ensure you have a valid RMA before returning goods. Every effort is made to process returns quickly but please be aware that sometimes things can be held up if we are waiting for replacement parts or goods from our suppliers.
If returning items to us for any reason (e.g. if you have cancelled the contract under the Distance Selling Regulations or you think they are faulty) you should:
Ensure that they are adequately and securely packaged and labelled with our address;
Be aware that you are responsible for any damage during transit that is due to incorrect or inadequate packaging by you and that you are responsible for any damage or loss in transit.
Please follow these instructions for returning items to us:
It is important to get a Unique Authorisation Returns Number before returning any product. To obtain this number please email our Customer Services at auctions@mighty-micro.co.uk
Once you have obtained the unique number write it along with your name on a blank piece of paper and attach it to the box. To help speed the process please write the reason for return or a brief description of the problem and include with the item in the box. Then post it to us within 7 days of receipt.
Refunds will be credited to your debit/credit card no later than 30 working days after we receive your returned goods.
---Returning by post/courier---
Your parcel is your responsibility until it reaches us. We cannot accept responsibility for parcels that get lost on the way to us. You will need to pay for the postage of any items you return and ensure that there is adequate insurance. We recommend items are sent by a method that requires signature upon delivery.
Products can only be returned by post/courier to the address below:
EBay Returns Department, Mighty Micro, 268 Wilmslow Road, Fallowfield, Manchester, M14 6JR
Please note: Returns cannot be accepted without your valid Returns Authorisation Number on the label. A Returns Authorisation Number will only be issued if you contact the Customer Service Team within 14 days of receipt of goods. All items must be returned to us in their original condition with the original packaging. Your statutory rights are not affected.
