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On the Front Line: Organization of Work in the Information Economy by Marek Korczynski, Stephen J. Frenkel, May Tam, Karen A. Shire (Paperback, 1999)

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About this product

Product Information

The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eight leading companies in the United States, Australia, and Japan. On the Front Line reveals similarities and differences found in work environments-such as variance in authority relations and division of labor-as well as significant contrasts between management approaches used in Japan and those used in the United States and Australia. By examining how work differs among service, sales, and kwledge-based settings, it also shows how bureaucratic, entrepreneurial, and network forms of organization coexist in the informational ecomy.This seminal analysis of work in the service sector offers both a benchmark for consultants working with customer-contact organizations and valuable information for anyone concerned with the changing nature of work.

Product Identifiers

Publisher
Cornell University Press
ISBN-10
0801485673
ISBN-13
9780801485671
eBay Product ID (ePID)
95964477

Product Key Features

Author
Karen A. Shire, Marek Korczynski, May Tam, Stephen J. Frenkel
Format
Paperback
Language
English
Subject
Sales & Marketing
Type
Textbook

Dimensions

Weight
514g
Height
235mm
Width
156mm

Additional Product Features

Place of Publication
Ithaca
Spine
20mm
Series Part/Volume Number
No. 35
Series Title
Cornell International Industrial & Labor Relations REPORT
Content Note
Black & White Illustrations
Author Biography
Marek Korczynski is Chair in Sociology of Work at the Nottingham University Business School. He is author of Human Resource Management in Service Work and coauthor of Rhythms of Labour.
Date of Publication
31/05/1999
Genre
Sales & Marketing
Country of Publication
United States

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On the Front Line: Organization of Work in the Information Economy by Marek Korczynski, Stephen J. Frenkel, May Tam, Karen A. Shire (Paperback, 1999)

Best-selling in Adult Learning & University

Secrets Of Mental Math: The Mathemagician's Guide to Lightening Calculation and Amazing Maths Tricks by Arthur Benjamin, Michael Shermer (Paperback, 2006)

The Falsification of History: Our Distorted Reality by John Hamer (Paperback, 2013)

Never Split the Difference: Negotiating as if Your Life Depended on It by Chris Voss, Tahl Raz (Paperback, 2017)

The Psychology of Money: Timeless lessons on wealth, greed, and happiness by Morgan Housel (Paperback, 2020)

Die with Zero: Getting All You Can from Your Money and Your Life by Bill Perkins (Paperback, 2021)

Code of Practice for In-service Inspection and Testing of Electrical Equipment by The Institution of Engineering and Technology (Paperback, 2020)

Adult Children of Emotionally Immature Parents: How to Heal from Distant, Rejecting, or Self-Involved Parents by Lindsay C Gibson (Paperback, 2015)

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