Guarantee
We guarantee your satisfaction. All of our products come with a full manufacturers warranty .For Merchandise found to be defective upon receipt we shall offer you replacement/repair or a refunded . Just call us within 2 working days of receipt to arrange this or email us sales@basstastic.co.uk
Cancellation and Returns
You can cancel your order/contract at any time upto 7 working days after the day of delivery.To do this please email us or write to us.
You do not have to give any reason for cancellation.However,a brief explanation will help us to improve the service we offer to customers in the future.
If you cancel,you must return the goods to us at your own expense.You must ensure that the goods are packaged adequatley to protect against damage.
If you fail to return the goods,we will collect them,and we will charge you the direct cost of the collection.If you fail to take reasonable care of the goods before they are returned to us,and this results in damage or deterioration,we will charge you for the reduction in value.
This cancellation policy does not affect your legal rights - for example ,if goods are faulty or misdescribed.
Faulty Goods
If there is a problem with the goods,please contact us.We will deal with the matter in accordance with you legal rights.
Complaints
If for any reason you are not totally happy with our goods or service and have a complaint please email us at sales@basstastic.co.uk
Reaching Us
You can reach us via
Telephone: 01792 360999
Email: sales@basstastic.co.uk
Mail to:
Basstastic Fishing Supplies
Mumbles Pier
Mumbles
Swansea SA3 4EN
Delivery Schedule
We send your order straight away.We will normally send your order within 2 business days .orders placed on saturdays or sundays will be sent on monday(exc bank hols).All delivery times are estimates only and we cannot guarantee delivery times due to any inconsistency with our carriers or royal mail
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