Our aim is to make each and every transaction smooth and easy, however, from time to time, things may go wrong. We therefore request that prior to opening any dispute, please email us with any issue and we will endeavor to resolve it as a matter in a timely fashion.
We aim respond to all emails as quickly as possible, however, please be patient as sometimes there may be a delay in the system or we may have a lot of questions to deal with. We are also closed over the weekend so it is unlikely we will be able to respond until the following Monday.
Our business hours are Monday – Friday 09.30 – 17.00.
Postage information: (not applicable if auction is listed as Collection in Person)
• Items are usually posted out within 3 – 5 days working days (Monday – Friday) upon receipt of cleared payment. This may differ during Holiday periods.
• We also offer a next day express delivery service (three days despatch time) (This has an additional charge)
• All parcels require a signature as they are sent tracked
• At point of despatch, we will email you with estimated delivery time, courier details and tracking number
• We take every precaution to safely package each and every item
• Collection in person is usually permitted
• If you are located in Scotland, Northern Ireland or outside Mainland UK, please contact us for price of postage as our free rates only cover certain area’s
• We do not sell outside of the UK
• We do not post to International buyers with a UK address
Collection in person:
• For any item to be collected from us, cash on collection only.
• We do not accept Scottish currency. We do not accept any foreign currency. We reserve the right to refuse any currency we feel is suspect or no longer legal tender.
• Items must be collected (paid for), within 5 working days, please be aware that unpaid item cases do open automatically.
• Collection in person is subject to a confirmed appointment time to make sure there is somebody in to deal with you.
• You must bring your driving license, utility bill or passport with you to confirm your ID when making a collection.
• Collections can only be made within our normal working hours.
• Collection must be made within 5 working days of auction end (we reserve the right to charge storage fees outside of this timeframe).
• We do not accept your own courier.
• There is no discount for collection in person.
Returns:
• Returns are accepted within 14 working days
• You are responsible for the return costs, however, subject to inspection of returned item and reason for return, we may offer to cover this cost
• Items listed as spares/repair or untested are non returnable
Payment options:
• Paypal
• Bank Transfer (BACS)
• Cash on collection
• We do not accept cheques or postal orders
Thank you for reading and we look forward to doing business with you.
