Terms of Sale
The contract between AW Motorcycle Parts and you (The buyer) will be binding at point of payment in full for the goods and shipping/handling charge.
Buyers Contact Information
All buyers must have up to date address and contact number, this will allow us to deal with problems and resolve any issues, negative feedback received where we are unable to contact the buyer due to incorrect or incomplete information will be removed.
Despatch Time
We endeavour to send all items out within 1 (One) working day from receipt of payment for goods, payment received in full including any shipping handling charge.
Delivery Service
Items are ALWAYS dispatched either with proof of postage (low value item, under 2kg) Royal Mail 24 (1stclass) or via recorded courier service (items over 2kg or high value) If the item's value comes to more than £40 or weighs more than 2kg and comes within the following postcodes there will be a surcharge AB31-56,IV1-63,KW1-17,PA20-78,PH4-50,KA27-28,HS ALL,ZE ALL,BT ALL, CHANNEL ISLANDS & ISLE OF WIGHT. Item's between 2-20kg and in the mentioned postcodes there will be a surcharge of £15. (so if postage show £7.99 the postage will be £22.99)
Delivery Time
We try to get all items to the buyer within 3 (Three) working days from the time of payment in full being received, on occasions there are delays out of our control
Out Of Stock
In some cases the item may be stock errors. In this situation a member of staff will contact you and inform you of any delay. If a refund is requested at this point by you (The buyer) it will be granted and refunded in full to include any delivery charges.
Returns
We will accept returns from you for items not required. All cancellations of an order must be made in writing (via email or by letter) with cancellation date no later than 7 days after the date of delivery of your item
We do not accept cancellation of orders 7 days after date of delivery of goods.
Returns are your (The Buyer) responsibility and any costs incurred for returning are to be paid by you and are not reimbursable. We would advise that all items are returned in a traceable manner.
RETURNS MUST HAVE A RETURN FORM WITH THE GOODS AVAILABLE BY REQUEST OR YOU CAN DOWNLOAD IT FROM
https://awpart.co.uk/returns.pdf
On proof of a return being sent to AW Motorcycle Parts, Doncaster Road, Askern, DN6 0AD. We will refund as soon as possible but no later than 30 days from the date of cancellation being received or 7days after proof has been received which ever is the greatest.
We request that all items be returned in the same packaging as dispatched we understand this is sometimes not possible but if you could kindly put any original packaging in the return box.
This does not affect your statutory rights.
