Conditions of Use
1. Right to exchange or return free of charge
You have uncoditional right to return all goods bought from us free of charge within 30 days of delivery, without beeing obliged to state your reasons. To comply with this time limit, all you need to do is to send a return request within the 30-day period by e-mail, telephone or post to:
e-mail: order@sorashowcases.com
Telephone: (0049) 36921/91434
Address:
sorashowcases
Sebastian Koch
Am Schunkenhofe 11
D-99848 Wutha-Farnroda
GERMANY
If you return goods bought online, the contract is cancelled and the amount paid will be refunded once the delivered goods have been returned. Should the goods show signs of use or damage in return, we reserve the right to claim for compensation.
We always intend to handle returns or exchanges as fast and convenient as possible. Please do not return your goods by carriage forward.
2. Delivery range and delivery period
We deliver within the countries stated in the respective item description on eBay. Please feel free to ask for shipment to other locations. Deliveries within the European Union are usually carried out within 14 days. After shipment, you will receive an e-mail with a link to track-and trace your shipment. Please inform us if you do not receive your shipment within 14 days after receipt of the shipment confirmation mail.
Some areas within the delivery range may carry a so called 'remote area classification' in terms of freight forwarding. These remote areas include minor islands or mountain areas of the countries within the delivery range. Please allow for a longer delivery period for these locations. If you are not sure about the freight forwarding classification of your location, please send us your request by e-mail.
3. Delivery costs
All goods purchased from us are directly shipped from our premises in Germany. The shipment costs depend on your location, the weight and/or quantity of goods ordered.
Please check the 'shipment costs'-section of our shop for the shipment costs to your country. However, if you live in a remote area of your country ( see explanation above ), higher shipment costs may apply. We will of course inform you and give you the opportunity to change your order if your address turns out to belong to a remote area.
If you purchase several items from us we can offer you to send them in one shipment to save shipment costs.
Please inform us if you want to bid on additional items.
4. Damage in transport
If your shipment arrives damaged, please contact us as soon as possible by e-mail or telephone.
5. Reservation of ownership
Goods remain the property of sorashowcases.com until payment has been received in full.
6. Payment, due date, failure to pay
Immediately after your purchase, you will receive a confirmation by e-mail. Please inform us, if this e-mail will not arrive within a day.
Payment for goods is to be made by the payment methods stated in our item pages. Unfortunately, we cannot accept payment sent in the form of cash or cheques. We accept no responsibility for loss. Customers who order by invoice commit to transfer the total within 14 days after receipt of the invoice. If payment is delayed, we reserve the right to bill for overdue fines.
In the case of possible returns, the amount paid will be refunded. Should your credit or debit card have insufficient credit, we reserve the right to invoice you for the costs incurred in making requests for payment. Trade orders are not accepted.
