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Scoring Points: How Tesco Continues to Win Customer Loyalty by Terry Hunt (Paperback, 2008)
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£24.55
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30 days return. Buyer pays for return postage.
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Scoring Points is the compelling and dramatic inside story, told from a project point of view, of how the Tesco Clubcard was conceived, launched and developed. Scoring Points is one of the seminal marketing books of the last decade.