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The Managed Heart: Commercialization of Human Feeling by Arlie Russell Hochschild (Paperback, 2012)

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In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we ought to feel, we take guidance from feeling rules about what is owing to others in a given situation. Based on our private mutual understandings of feeling rules, we make a gift exchange of acts of emotion management. We bow to each other not simply from the waist, but from the heart. But what occurs when emotion work, feeling rules, and the gift of exchange are introduced into the public world of work? In search of the answer, Arlie Russell Hochschild closely examines two groups of public-contact workers: flight attendants and bill collectors. The flight attendant's job is to deliver a service and create further demand for it, to enhance the status of the customer and be nicer than natural. The bill collector's job is to collect on the service, and if necessary, to deflate the status of the customer by being nastier than natural. Between these extremes, roughly one-third of American men and one-half of American women hold jobs that call for substantial emotional labor. In many of these jobs, they are trained to accept feeling rules and techniques of emotion management that serve the company's commercial purpose. Just as we have seldom recognized or understood emotional labor, we have not appreciated its cost to those who do it for a living. Like a physical laborer who becomes estranged from what he or she makes, an emotional laborer, such as a flight attendant, can become estranged not only from her own expressions of feeling (her smile is not her smile), but also from what she actually feels (her managed friendliness). This estrangement, though a valuable defense against stress, is also an important occupational hazard, because it is through our feelings that we are connected with those around us. On the basis of this book, Hochschild was featured in Key Sociological Thinkers, edited by Rob Stones. This book was also the winner of the Charles Cooley Award in 1983, awarded by the American Sociological Association and received an honorable mention for the C. Wright Mills Award.

Product Identifiers

Publisher
University of California Press
ISBN-13
9780520272941
eBay Product ID (ePID)
112316431

Product Key Features

Subject Area
Family Sociology, Biological Psychology, Experimental Psychology
Author
Arlie Russell Hochschild
Publication Name
The Managed Heart: Commercialization of Human Feeling
Format
Paperback
Language
English
Publication Year
2012
Type
Textbook
Number of Pages
352 Pages

Dimensions

Item Height
210mm
Item Width
140mm
Item Weight
408g

Additional Product Features

Title_Author
Arlie Russell Hochschild
Country/Region of Manufacture
United States

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The Managed Heart: Commercialization of Human Feeling by Arlie Russell Hochschild (Paperback, 2012)

All listings for this product

item 1 Managed Heart : Commercialization of Human Feeling - Arlie Russell Hochschild

item 2 The Managed Heart by Arlie Russell Hochschild

item 3 The Managed Heart Commercialization of Human Feeli

item 4 The Managed Heart: Commercialization of Human Feeling by Arlie Russell Hochschil

item 5 The Managed Heart - 9780520272941

item 6 Managed Heart : Commercialization of Human Feeling, Paperback by Hochschild, ...

item 7 The Managed Heart: Commercialization of Human Feeling by Arlie Russell...

About this product

Product Information

Product Identifiers

Product Key Features

Dimensions

Additional Product Features

Best-selling in Adult Learning & University

Secrets Of Mental Math: The Mathemagician's Guide to Lightening Calculation and Amazing Maths Tricks by Arthur Benjamin, Michael Shermer (Paperback, 2006)

Never Split the Difference: Negotiating as if Your Life Depended on It by Chris Voss, Tahl Raz (Paperback, 2017)

Die with Zero: Getting All You Can from Your Money and Your Life by Bill Perkins (Paperback, 2021)

The Psychology of Money: Timeless lessons on wealth, greed, and happiness by Morgan Housel (Paperback, 2020)

Code of Practice for In-service Inspection and Testing of Electrical Equipment by The Institution of Engineering and Technology (Paperback, 2020)

The Red Book: A Reader's Edition by C. G. Jung (Hardcover, 2012)

New Functional Skills Maths Level 2 - Study & Test Practice (for 2020 & beyond) by CGP Books (Paperback, 2015)

Save on Adult Learning & University

This Is Why You Dream: What your sleeping brain reveals about your waking life b

Zero to One: Notes on Start Ups, or How to Build the Future by Thiel, Peter The

The Concise Laws of Human Nature by Robert Greene Paperback, English

The Candlestick Course by Steve Nison (Paperback, English ) Free Shipping

Zolpidem, zopiclone and driving in the elderly Use of zolpidem BOOK

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