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TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments by Mette Norgaard, Douglas Conant (Hardcover, 2011)

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£16.23
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ISBN-13: 9781118004357, 978-1118004357. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands. Format: Hardback.