OPENING HOURS
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Monday, Wednesday and Thursdays : 9am - 4pm
Items will be dispatched daily Monday - Friday at 10am
Closed over weekends and Bank holidays
Please note that above times are based on England time zone and holidays.
CONTACT:
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Please contact us at any time via eBay Messaging - This can be found at the bottom of each listing by clicking on "ask a question"
If for any reason you've not received a response to your message within 2 working days, please resend your message.
DELIVERIES:
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• Services used - We use Parcelroute for all Domestic and International deliveries. 2 Services available to choose from 3 day delivery or 5 day delivery - At times we might use a different courier depending on the purchase.
• Handling & dispatch times - Items are usually dispatched same or next day, unless otherwise stated. If anything should happen and we're unable to post within that time frame we will contact you to make you aware.
• Combined postage - If purchasing more than 1 item, a discount might apply and most of the listings show this automatically, however if it does not, please contact me for details BEFORE PURCHASE. Combined postage can only be applied when paid for in same transaction.
• If buying 2 different items then please add to your basket and request total, failing to do this might result in no further postage discounts.
• Please note If you purchased more than one item in separate transactions and paid separately without contacting us prior to payment, then we will not be able to amend the postage after payment was made - This is due to us being charged double the fees.
• If you sent a “Best Offer” which I accepted, then I’ve already calculated the postage and no further discount will be available.
• Delay or missing items - Please allow sufficient time for your item to arrive. Take note of your estimated delivery times and if past this date then please contact us and we will check the status on your delivery.
• Packaging– We use new packaging and the cost for this along with the labour to package and the postage are covered in the “Postage& Packaging” price. When collecting an item, it will not be packaged.
COLLECTION:
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• Items are not kept at our premises, therefore all collections need to be arranged prior to purchase.
• Collection available only on Wednesdays & Thursday between 2-4pm.
• Cash on collection permitted provided you've advised us of this prior to collection.
PAYMENT:
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• PayPal preferred!
• Payment must be made within 24hours of item ending.
• Cash accepted if pre-arranged and item being collected.
• Credit Card payments via PayPal
RETURNS:
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• If you should experience any problems with your items, please contact as soon as possible! We will always try to resolve a problem wherever we can.
• 14 Day refund policy on new items, but it's worth contacting us even after 14 days as we consider each case individually.
• Full refund applies less the postage charge, buyer to return items at own cost.
• If there's a problem with an item, contact us as soon as possible and we can discuss it.
• Please note that there’s no refund available on consumable or Health items after it’s been opened.
INTERNATIONAL & EUROPEAN BIDDERS:
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• Before purchase, please check if we offer postage to your country. We can post to most countries.
• The following countries will be posted to on request only - Italy, Spain, Finland & Lithuania - Please contact us for rates.
• Please send a message with your full address.
• Any import duties or taxes will be the responsibility of the buyer should they decide to charge.
• Please allow 20 WORKING days for delivery due to customs holding items back at times.
