Shipping Information
We ship parcels Monday to Friday, and delivery is within these days. Our courier will attempt delivery, and if unsuccessful, will leave a calling card informing you of their attempt. Please follow the instructions on the card, or contact us for more help. If you do not respond to the card within 5 working days, the parcel will be returned to us and you will be liable for all postage costs. If you have not received a calling card within 5 working days of ordering, you should contact us to avoid the parcel been returned to our warehouse. If you have not contacted us within this timeframe, you may be liable for postage. We endeavor to ship as many orders as we can every day - however we cannot guarantee same day dispatch on orders placed after 1pm. There may be additional postage charges and delays to certain areas including Scottish Highlands.
Mainland Europe includes mainland France, Spain, Ireland, Germany, Portugal, Czech Republic and Holland. We ship to other countries but this may incur additional costs. If there any additional customs duties to pay, the customer assumes full responsibility for them in their entirety.
Refund Policy
Merchandise purchased from Ayrtek™ Cricket Limited may be returned to our address within 7 days from the date of purchase provided that they are returned brand new and in the original packaging.
This excludes personalised, customised, or any other type of product where an adjustment has been made to the 'normal' at a customer’s request. These cannot be returned. We also reserve the right to alter, adjust, modify, resize, crop or recolour any image or text submitted to personalise an item with - this will only ever be to improve the quality of output.
The customer will be responsible for the postage costs except for faulty items.
We will endeavor to sort out a problem within 5 days of receiving the complaint. Please report non-delivery after 7 days of placing the order. IT MUST BE before 21 days if delivery/non delivery is within the UK. If an item needs replacing please phone or email, within 14 days of receiving the goods, so we can make arrangements.
If the goods are faulty, damaged or different from those ordered, please contact us within 7 days of you receiving the order. We will replace the goods free of charge including postage, or give a full refund (if preferred) - within 30 days. It is important that you return the goods new and unused in the original packaging for you to receive a replacement or refund. If insufficiently protected we have the right to refuse the returned item.
If the goods are ordered in error we will refund the goods in full, if sent back within 7 days of your receiving the order, but we will charge postage costs.
Please send Returns to:
Ayrtek Cricket Limited
51 Lewis Road
Bedminster Down
Bristol Avon BS13 7JD
United Kingdom
