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I bought this Mark 2 to replace one that had given excellent service for about 7 years. It's taller than the Mark 1 having the transformer built into the machine. Otherwise it's identical except for one small fact. When you run out of paper, it will not allow you to continue until you renew the thermal paper roll. Good idea! (Would have been a better idea if we'd known about it in advance!). Unfortunately you can't just plug and play but have to set it all up. However that's not too difficult and I had it running properly and attached to my point of sale (POS) cash register in a few minutes. All in all a good and reliable piece of kit is this Citizen CBM-1000 Mark 2 THERMAL RECEIPT printer. Please note it's not a label inkjet printer though I guess it could be used to print thermal labels.Read full review