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Mine did NOT come with a "soft rubber handle," but maybe that's a good thing because it's sitting in the sun during the day and rubber degrades quickly. This item has been on sale at Lowes for $69 (the Ebay seller used a $10 off coupon to buy it for $59, then sold it to me for $74 delivered, which is what it would have cost me if I bought it -- sans $10 coupon -- at Lowes; pretty smart of her!). It's worth $60, maybe $70, given its build quality, look, operation, utility, and (my own, personal) projected 5-8 year lifespan. So, I give it 5-stars because it's metal, not plastic, and seems strong enough to smoothly perform for 5-8 years. One quibble: The mounting screws are soft, fake-brass metal and strip easily. You'd think the manufacturer would spend an extra dollar to supply quality metal screws. Alas, they're easily replaceable, but still.Read full review
Verified purchase: Yes | Condition: New
Looks good stores the hose. Only complaint is it would have been nice to have a hose guide but they tend to break Anyway so probably why they did not install one.
Verified purchase: Yes | Condition: New
Was ordered as requested by my husband. He wanted something that would not only be aesthetically pleasing but would also add to the looks of the structure, and would last a long time.
Verified purchase: Yes | Condition: New
Have 6 of these, work very well, and guest comment on how good the look. We used 4" x 4" posts 16" on center to mount. Set posts in cement for strength...
Verified purchase: Yes | Condition: New
We ordered this initially due to me having a bad back and not being able to drag a heavy water hose. This hose reel makes it so much easier for me to water my flowers. This hose reel is not only easy to operate, it looks so much better than a bunch of hoses laying by the house Great purchase.....great price !
Verified purchase: Yes | Condition: New