2 min article

Get help with a hacked account

If you think someone is trying to take over your account – or already has – we'll work with you to secure it. For your protection, we may place a temporary hold on your account.

Whenever there is suspicious activity related to your account, it's important to act quickly. If you think your account might have been compromised, first check if anyone with access to your account made changes to it, or used it to either buy or sell.

What to do if your account has been hacked

If your account has been taken over or compromised, the first step is to try and sign into your account.

If you can sign into your account

If you can still sign in, take the following steps:

  1. Change your password - opens in new window or tab immediately.
  2. Change your secret question - opens in new window or tab.
  3. Verify your contact information and payment details - opens in new window or tab. Check your contact information, your shipping addresses, and your payment information. If anything was changed by the person who took over your account, change it back.
  4. Check your active bids and listings in My eBay - opens in new window or tab to make sure they're yours. Contact us for help with removing unauthorised fraudulent bids or listings.

If there's been no fraudulent activity on your account, you don't need to contact us.

If you can't sign into your account

If you can't sign in to your account, contact us immediately.

Tip
If you believe your eBay account has been compromised, we recommend changing the password on your personal email account as well. Your email account password should be different from your eBay password.

Signs your account has been hacked

If your account has been compromised, you may notice some or all of the following:

  • Changes to your password, contact information, or address details
  • Bids, offers, or purchases that you didn’t make
  • Listings that you didn’t create

If someone has used your eBay account without your permission, you'll want to contact your credit card company and your bank, and you may also want to file a police report.

If you believe your account has been compromised, change your password as soon as possible. If you can't sign in, contact us immediately and we'll help you secure your account.

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