Here are some things you can do to help protect your eBay account and keep your personal data safe.
Keeping your data secure
We protect your personal information and on-file banking credentials at all times using security measures such as:
- Data encryption
- Security firewall layers
- Physical safeguards within data centres
There are some simple steps you can take to make your account more secure, such as changing your password regularly, enabling 2 Step Verification, and keeping your contact information updated.
To add an extra layer of security to your eBay account, we recommend you enable 2 Step Verification. Once you've switched on 2 Step Verification, each time you sign into your account you'll be able to confirm your identity via an eBay app push notification, or by entering a code we send you by SMS. Here’s how to add 2 Step Verification.
Our security standards are in line with global regulatory requirements. Learn more in our Security Centre.
Change your password regularly
To keep your account secure, we recommend updating your password regularly. Choose a strong password that's difficult for others to guess.
Follow these tips for creating a strong new password:
- Avoid using personal details such as your name, birth date, or user ID
- Consider using a phrase (for example, a song lyric or book title)
- Use numbers and special characters
- Don’t use the same password that you use on other accounts
If you think your eBay account has been compromised or hacked, you should change the passwords for both your eBay account and personal email account. Your email password should be different from your eBay password.
To find out more, read our article on changing your password.
Verifying your identity
If your eBay seller account has been upgraded to a payment account, you’ll be asked to verify your identity more often on eBay. This helps us comply with EU and UK legislation, and helps keep your personal and financial information secure.
As part of this, eBay is implementing Multi-factor Authentication, which includes additional security measures. For example, you may be required to provide a one-time passcode or enter your password when you undertake certain actions.