2 min article

Vouchers and discounts

Sign up to receive discount offers and vouchers to save on your next eBay purchase.

Once you’ve signed up to receive vouchers and discounts, we’ll send you offers to help pay for all or part of your next eBay purchase.

How to pay with a voucher or discount

You can use your voucher to buy any item on eBay as long as the offer has not expired and the item you’d like to buy meets all the criteria stated on the voucher.

Once you’ve found an item you’d like to buy, here’s how to redeem your voucher or offer at checkout:

  1. Enter the redemption code in the Add vouchers section.
  2. Select Apply to see your new order total.
  3. Select Confirm and pay.

If you experience any problems redeeming your voucher, visit our redeeming vouchers page - opens in new window or tab.

Things to remember when using a voucher or discount offer:

  • Vouchers and discount offers are only valid for a limited time, so always check the expiration date
  • You can only use one voucher or offer per purchase
  • Always check the terms and conditions for full details of the coupon or offer so you understand the requirements and know what's included and what's not before you get to checkout
  • Vouchers and discount offers can not be transferred between eBay accounts

Where to find vouchers and discounts

To receive discount offers, you'll need to update your communication preferences - opens in new window or tab to receive marketing emails from us.

Select the button below to receive vouchers and discounts.

Receive vouchers and discounts

We’ll email you when you have a voucher available, and you can find the voucher code in the Summary - opens in new window or tab section of My eBay.

Troubleshooting if you have issues paying with a voucher

If you experience any issues paying with a voucher, the first thing to do is check you’ve entered the voucher code correctly.

If the voucher code is correct and you haven’t already used the voucher on another purchase, try the following:

  • Confirm the voucher is still valid by checking the expiry date
  • Make sure the voucher can be used for the item you’re buying and with your selected payment method by checking the terms & conditions
  • Go to your eBay account and make sure the voucher is there

If you unexpectedly receive an error message, check that all your delivery details (including your telephone number) are correct, and make sure that you have not exceeded the maximum number of redemptions.

Always check the terms and conditions for full details of what's included in the voucher or offer before you go to checkout.

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