1 min article

Tracking your item

When the seller uploads tracking information, you can follow your package online all the way to your delivery address.

Once the seller posts your item, you can keep track of its progress on its way to you. If your seller is using a tracked delivery service you'll be able to view carrier information and your order's current location. If your item isn't being sent with tracking, you'll be able to see the expected delivery date for your package.

Track your item

You can also check your order's delivery status in your Purchase history - opens in new window or tab. If the seller is using a tracked service you'll be able to see the item's tracking number as a link next to the item.

Tip
If the seller is using a tracked service but you can't see a tracking number, they may need to upload the tracking information. You can contact the seller to ask them to add the tracking.

Track an item you bought as a guest

To track items you bought as a guest, you'll need the order confirmation we sent to the email address you entered at checkout. The subject line starts with "Guest Order".

In the body of the email, select View order details. You'll then be able to view the tracking number, the item's current location, and carrier information. If you don't see the tracking information you can also email the seller from the Order Details page.

If you can't find the Guest Order confirmation email, select the button below and we'll send you another.

Find guest order details

You'll only be able to track your order's progress if the seller uses a tracked delivery service and uploads the tracking number to eBay.

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