Once you've opened a request, you can track its progress by selecting Check my request status below. You'll also find details of your return request in your Purchase history - opens in new window or tab.
Keep in mind that the seller has 8 calendar days to respond from the time you opened the request. If it hasn't been more than 8 calendar days, give the seller more time to get in touch. Most sellers are happy to help once they know there's an issue.
If the seller hasn't responded or offered an acceptable solution, you can ask us to step in and help. Simply go to your Purchase history - opens in new window or tab, next to your request, select Take action and then Ask eBay to step in.
We'll review the situation, and get back to you with our final decision, which usually takes 48 hours.
Getting your refund
It usually takes 3 to 5 business days to receive a refund to your PayPal account. If you paid with a credit card, it may take up to 30 days to get your money back, depending on your card provider.