To make sure buyers have a clear understanding of postage charges and delivery times, sellers must provide accurate information in their listings about where their item will be posted from.
What is the policy?
- Clear and accurate information about where the item is located, including the postal code, city and country where the item will post from, must be included in listings. This can be different from the seller's registered address, registered business address, or the address provided for returns
- Item location information must be consistent across all areas of the listing including title, description and item specifics
- A tracking number uploaded after an item has sold must match the delivery location provided in the listing
Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, loss of buyer or seller protections, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.
Visit Seller Help to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.
Why does eBay have this policy?
This policy helps buyers make informed purchasing decisions based on postage charges and delivery times, and protects sellers from complaints about excessive costs or delays.