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Consumer Contracts Regulations 2013

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply to sales that occur over a distance.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

eBay would like to draw your attention to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The Regulations apply to sales made by a seller acting in the course of business to a consumer which have been concluded at a distance. In other words, where there is no face to face contact between the seller and the consumer. This would cover sales over the internet. Business sellers need to comply with a certain number of obligations such as providing clear information about themselves and providing the consumer with certain rights such as a cooling off/cancellation period.

To get a general idea of the laws governing distance sales, we invite you to have a look at the BIS' summary of the Regulations - opens in new window or tab.

However, if you are in any doubt about your obligations, you should always get independent legal advice.

Also, please note that you can use your About Me page to list any information that you may need to be in accordance with the Regulations.

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