2 min article

Prescription and over-the-counter drugs policy

Prescription drugs, or drugs containing prescription strength medication, are not allowed.

Our policy for the sale of medical drugs aims to make sure that any listings in this category meet strict health and safety regulations.

What is the policy?

  • Private sellers are not allowed to sell medicine
  • General Sales List (GSL) medicines:
    • Most medicines are defined by Medicines and Healthcare products Regulatory Agency (MHRA) as not requiring a prescription from, or supervision of, a licensed practitioner to dispense
    • Only business sellers are allowed to sell GSL medicines provided they meet the below conditions:
      • They are delivered to the buyer prior to its expiration date
      • The packaging is intact
      • The item has not been tampered with
      • The item has been stored safely prior to shipment
      • The listing includes the ingredients, how to use the product, side effects/hazards/cautions, use-by date and storage instructions
      • The products are classified as GSL and have obtained the relevant marketing authorisation for sale in the UK
    • Food for special medical purposes may be sold, provided warning labelling remains intact and the item complies with appropriate local laws and regulations
    • Herbal, holistic, or drug-like remedies can't imply any non-government-approved treatments, or be compared to any prescription drug
    • It is not allowed to claim any health benefits from legal substances that the Medicines and Healthcare products Regulatory Agency (MHRA) hasn't approved
  • Pharmacy medicines:
    • Prescription drugs and products with prescription ingredients are prohibited
    • Only pharmacists that have been approved by eBay can offer pharmacy medicines if they meet the following requirements:
      • Register with the General Pharmaceutical Council (GPhC)
      • Display the pharmacy logo related to their GPhC registration in the item description
      • List in the dedicated category Pharmacy Medicines
      • Offer only domestic shipping and occupy business premises in the United Kingdom
      • Sell medicine only in its original packaging
    • No personal health information can be communicated via eBay messaging. For more information, visit our Member-to-member contact policy
    • Pharmacists must arrange contact with the buyers by telephone when it is necessary to do so
  • Veterinary medicines classified as AMV-GSL, or NFA-VPS by the VMD (Veterinary Medicines Directorate) - opens in new window or tab may be sold, however, any medication product listed below is not allowed:
    • Does not have a marketing authorisation for sale in the UK or Ireland
    • Requires a prescription defined by the VMD
    • Any injectable substances, including vitamins, and regardless of whether they're available over the counter
    • Repackaged over-the-counter medications, including flea and tick medications
    • Any Frontline flea control products
    • Sentinel, Revolution, Heartgard, and Interceptor heartworm medicines

Activity that doesn't follow eBay policy could result in a range of actions including for example: administratively ending or cancelling listings, hiding or demoting all listings from search results, lowering seller rating, buying or selling restrictions, and account suspension. All fees paid or payable in relation to listings or accounts on which we take any action will not be refunded or otherwise credited to your account.

Visit Seller Help to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.

Why does eBay have this policy?

We don't allow the listing of prescription drugs, and restrict the listing of other drugs, to protect the safety of our members, and to follow government regulations.


Helpful links

MHRA's contact details are:

For more information on products making false health claims, see the Consumer Protection from Unfair Trading Regulations (CPRS), specifically Banned practice 17.

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