5 min article

Event tickets policy

Most event tickets such as concert, festival, sports, theatre and comedy tickets can't be listed on eBay.

The guidelines below apply to tickets for cinema, experiences or theme parks.

What is the policy?


  • Permitted tickets such as cinema, experiences, or theme parks may be sold
  • The face value of a resold ticket must be included in the listing description

Not allowed

  • Concert, festival, sports, theatre and comedy tickets 
  • eBay may prohibit tickets to major charity events and events that are free to the public
    • For an event to be covered under this policy, event organisers must apply to eBay at least 1 month in advance of the tickets being made available for sale to the public. Contact us for an application form

Activity on eBay is required to follow this policy, the eBay User Agreement and all applicable laws, as well as respect the rights of third parties. If it doesn’t, eBay may take action consistent with applicable laws and the eBay User Agreement, and may even be legally required to do so. Such actions may include, as an example only: Removing the listing or other content, issuing a warning, restricting activity or account suspension.


Additional information

If you bought a ticket to a cancelled or postponed event:

  • If the event was cancelled: Contact your seller for more information about what to do next
  • If the event was postponed: Wait for rescheduling information. Make sure you keep your tickets. Your original tickets will still be good for the new date

If you would like a refund, open a case - opens in new window or tab in the Resolution Centre.

If you sold a ticket to a cancelled or postponed event:

  • If the event was cancelled: In some cases, you can get a refund from the ticket outlet automatically. In other cases, you may have to return the tickets. Please issue a refund to your buyers and ask that they return the tickets to you
  • If the event was postponed: If a buyer opens a request for a ticket refund, we encourage you to work with the buyer to resolve the issue. If the event is rescheduled, you may be able to get a refund from the ticket outlet, or you can relist the tickets

For more information on obtaining a refund, contact the ticket outlet where you originally purchased your ticket.

Visit Seller Help - opens in new window or tab to find details of any policy issues with your account or listings, and get the information you need to quickly resolve them.

Why does eBay have this policy?

eBay encourages all ticket sellers to follow the guidelines and laws for ticket sales.

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