No matter where you're sending items to, you should always try to provide your buyers the best possible service.
We use the same two types of performance evaluation across eBay sites, both based on recent sales:
- A seller standards evaluation is applied to all eBay sellers worldwide, with transactions assessed based on the country the item is sent to and counted into one of our four regional programmes
- A service metrics evaluation is available on most eBay sites, with transactions benchmarked against sellers listing on the same site with a similar profile
This page is intended to give an overview of how eBay's seller performance programmes work when selling internationally. If you're listing on another eBay site and/or sending a large number of items overseas, we recommend you read the Seller standards and Service metrics policies on the relevant eBay site(s) for detailed information.
It's also important to familiarise yourself with the selling policies that apply when listing on sites other than eBay.co.uk, as well as the requirements and time frames for eBay Money Back Guarantee when the buyer is using a different eBay site. For more information, read our International selling policy.
Seller standards
All sellers on eBay are required to meet minimum standards, regardless of which eBay site they are using. We have four regional seller standards programmes based on the country an item is sent to.
If you sell on more than one eBay site, or you offer international postage, your transactions will be counted into the respective programme based on the buyer's delivery address.
For example, if you list on eBay.co.uk and you only post items within the UK, all of your transactions will be counted into the UK programme. However, if you also send some orders to the US, those transactions will be counted into the US programme and will determine your seller level on eBay.com.
|
Seller standards programme |
Evaluation based on order destination(s) |
|
US programme |
US |
|
UK programme |
UK and Ireland |
|
German programme |
Germany, Austria, Switzerland |
|
Global programme |
All other destinations |
The evaluation cycle and the metrics which determine your seller level are the same across all programmes: cases closed without seller resolution, transaction defect rate and late delivery rate. However, the requirements for each seller level can vary slightly between programmes. The limitations which may apply to your account if you're not meeting a particular site's minimum requirements – such as additional final value fees charged – can also vary.
You can see your seller level and a detailed breakdown of your metrics for each of the applicable programmes in your Seller standards dashboard - opens in new window or tab. For more help with your seller standards evaluation, read our article on monitoring and improving your seller performance.
Tip
Your seller level doesn't carry over between programmes. For example, you can be Top Rated on eBay.co.uk (UK programme), and Above Standard in the US programme.
Minimum requirements by programme
The minimum standards for cases closed without seller resolution and transaction defect rate are the same for all programmes.
|
Performance metric |
Global |
US |
UK |
German |
|
Cases closed without seller resolution |
You're allowed 2 cases closed without seller resolution within an evaluation period, or 0.3% of your transactions – whichever is higher. |
|||
|
Transaction defect rate |
You're allowed up to 2% of transactions with defects within an evaluation period.
You'll only be evaluated as Below Standard if your transaction defects are associated with more than 4 different buyers. |
|||
|
Late delivery rate |
A high late delivery rate on its own won't cause your account to be evaluated as Below Standard, but a low rate is required for Top Rated status. |
|||
Top Rated seller requirements by programme
The requirements for cases closed without seller resolution and transaction defect rate are the same for all programmes, but there are different requirements for late shipment rate.
|
Performance metric |
Global |
US |
UK |
German |
|
Cases closed without seller resolution |
No more than 2 (or 0.3% of transactions) |
|||
|
Transaction defect rate |
No more than 0.5% of transactions, associated with no more than 3 different buyers |
|||
|
Late delivery rate |
No more than 5 (or 5% of transactions) |
No more than 5 (or 3% of transactions) |
||
Service metrics
Service metrics are provided for your listings on the following eBay sites:
- eBay.com
- eBay.ca
- cafr.eBay.ca
- eBay.co.uk
- eBay.com.au
- eBay.de
- eBay.fr
- eBay.it
- eBay.es
The evaluation cycle and the way we calculate your service metrics and peer benchmark are the same on all sites.
If you list items on different sites, you'll see separate service metrics for each site.
Tip
We'll only calculate service metrics for you if we have enough data. Depending on how much you sell, you may not see service metrics for all sites/categories.
For more help with your service metrics evaluation, read our article on monitoring and improving your seller performance.