Seller Hub consolidates all your listing, reporting, and order management tools in one place.

Seller Hub tools

Seller Hub gives you tools to:

Manage your listings – You'll find all the listing, reporting, and order management functionality here
Monitor your business – You can create custom dashboards to track listing activities, sales, costs, traffic data, and more
View payouts – You can view previous payouts, find out when you'll receive your next payout, and check if you've any funds on hold
Analyse business performance – You'll receive personalised insights, as well as tips to improve your business

If you have an eBay Shop, you'll manage your Shop and access all the features of Discounts Manager (exclusive to business sellers) or Promoted listings from Seller Hub.

Tip
You can personalise your Seller Hub to suit you. Simply select the Customise link to adjust what you see on each page.

Using Seller Hub

Simply go to Seller Hub - opens in new window or tab and sign in using your eBay username and password. You'll need to have had at least one sale to use Seller Hub.

The Seller Hub overview page summarises all you need to know about your selling activity, and by selecting the different tabs listed below you'll access a range of different tools and data:

Overview – See a summary view of your Tasks, Orders, Listings, and Feedback, along with access to frequently used actions and selling tools
Orders – Take action on orders, including printing postage labels and uploading tracking. You can also review past orders and set up rules for managing returns
Listings – Create and manage listings, individually or in bulk. You can also manage listing templates and create business policy settings
Marketing – Use our tools to build your brand, attract more buyers, and sell more per visit (exclusive to business sellers with an eBay Shop subscription )
Advertising – Create and manage advertising campaigns to reach more buyers and drive sales
Shop – Manage all aspects of your eBay Shop, including your shop categories, newsletter (exclusive to business sellers), shop layout, and subscription. Review your traffic stats and get tips on optimising your Shop's performance
Performance – Understand your business performance through detailed information on sales, selling costs as a percentage of sales, traffic, buyer traffic source, and more. Select the data on the page to drill into in-depth charts and graphs
Research – Get advice for improving your listings, sourcing, pricing, and restocking
Payments – The Payments tab in Seller Hub helps you keep track of all the payouts you receive from your eBay transactions. For more information, see our article on Using the Payments tab in Seller hub
Reports – Optimise your business with file based (CSV/XLSX) reports & templates. Get detailed information about your business, and upload new information in bulk. Try Reports - opens in new window or tab

You can find out more about Seller Hub in our Seller Centre - opens in new window or tab.

Seller Hub orders download report

The orders report is a CSV (comma-separated) file that contains all of the data that appears on the Seller Hub Manage orders page and more, including a new field showing how much tax eBay collected and remitted for each transaction.

You can easily download the orders report from the Manage orders page by selecting Download report at the top right of the table. This will download all orders in your current results set (e.g. If you have 2,460 orders in your results set, this will download 2,460 orders).

Tip
You can also choose to only download individual orders by ticking the boxes next to them and choosing More > Download selected.

If you previously downloaded your orders into CSV files using File Exchange or Selling Manager, you'll find the new report is a little different. Columns have been rearranged, with some being added and some removed. Some column titles have also been updated.

Below, you can see the columns that are in the new orders report plus highlights of what's new in comparison to File Exchange and Selling Manager. Column titles in bold are either new columns, or have been renamed.

Seller Hub orders report

Column title	What’s new
Sales record number
Order number
Buyer username
Buyer name
Buyer email
Buyer note
Buyer address 1
Buyer address 2
Buyer city
Buyer county
Buyer postcode
Buyer country
Buyer tax identifier name	Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer. Possible values: VATIN
Buyer tax identifier value	Buyer Tax Identifier Value indicates that the taxpayerId value. Example: VATIN number, which is the value-added tax identification number for the buyer. Possible values: 1234566
Post to name
Post to phone
Post to address 1
Post to address 2
Post to city
Post to county
Post to postcode
Post to country
Item number
Item title
Custom label
Sold via promoted listings
Quantity
Sold for
Postage and packaging
Item location	Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information. Possible values: Zip Code, City, State, Country
Item postcode	The postcode of the physical location of the order line item.
Item country	The two-letter ISO 3166 code representing the country of the address.
Included VAT rate
eBay Collect And Remit Tax Rate	The rate used to calculate the tax amount. (SalesTaxpercentage).
eBay Collect And Remit Tax Type	The type of tax collected for the transaction Includes types such as VAT, IST, etc.
eBay reference name	eBay Reference Name indicates the VAT tax type, which will vary by country/region Possible values: IOSS (or) OSS for EU, VOEC for Norway
eBay reference value	eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region. Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)
Tax status	Tax Status indicates if tax is paid. Possible values: VAT Paid
Seller collected tax
eBay collected tax
Electronic waste recycling fee	Applies to US site only (ebay.com)
Mattress recycling fee	Applies to US site only (ebay.com)
Battery recycling fee	Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.
White goods disposal tax	Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and sent into the state – e.g. ovens, refrigerators, heaters, washers, etc.
Tire recycling fee	Specific state legislatures have written laws that require retailers to collect a fee designated towards tyre recycling.
Additional fee	See Paying tax on eBay purchases for more information

Total price
eBay Collected Tax included in total	If the value is 'Yes' the 'Total Price' column includes eBay collected tax and any fees charged to buyers. If the value is 'No' then the 'Total Price' column does not include eBay collected tax and any fees charged to buyers.
Payment method
Commitment date
Sale date
Paid on date
Post by date
Minimum estimated delivery date
Maximum estimated delivery date
Dispatched on date
Feedback left
Feedback received
My item note
PayPal transaction ID
Delivery service
Tracking number
Transaction ID
Variation details
Global Shipping Programme
Global Shipping Reference ID
Click and collect
Click and Collect Reference Number
eBay Plus
Authenticity verification programme	New field If the value is "Yes" then the order qualifies for Authenticity Guarantee program. If the value is "No" then the order does not qualify for Authenticity Guarantee program.
Authenticity verification status	New field If the value is "Pending" then the inspection check is still not done. If the value is "Passed" then the authenticity check has passed and item will be sent to buyer. If the value is "Failed" then the inspection check has failed and item will be returned back to seller. If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.
Authenticity verification outcome reason	New field If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller. If the value is "Not as described" then the inspection check has failed and item will be returned back to seller. If the value is "Customized" then the inspection check has passed and item will be sent to buyer. If the value is "Miscategorized" then the inspection check has passed and item will be sent to buyer.


eBay Fulfilment Programme
Tax city	New field
Tax county	New field
Tax postcode	New field
Tax country	New field

Seller Hub orders download report vs. Selling Manager sales history download

Column title	What’s new
Sales record number
Order number	Updated column title Previous title: Order ID
Buyer username	Updated column title Previous title: User Id
Buyer name	Updated column title and data change Previous title: Buyer Fullname Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.
Buyer email
Buyer note
Buyer address 1
Buyer address 2
Buyer city
Buyer county
Buyer postcode
Buyer country
Buyer Tax Identifier Name	New field Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer. Possible values: VATIN
Buyer Tax Identifier Value	New field Buyer Tax Identifier Value indicates that the taxpayerId value. Example: VATIN number, which is the value-added tax identification number for the buyer. Possible values: 1234566
Post to name
Post to phone	Updated column title Previous title: Buyer Phone Number
Post to address 1
Post to address 2
Post to city
Post to county
Post to postcode
Post to country
Item number	Updated column title Previous title: Item Title
Item title
Custom label
Sold via Promote your listings
Quantity
Sold For	Updated column title Previous title: Sale Price
Postage and packaging
Item Location	New field Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information. Possible values: Zip Code, City, State, Country
Item Zip Code	New field The zip code of the physical location of the order line item.
Item Country	New field The two-letter ISO 3166 code representing the country of the address.
Included VAT rate
eBay Collect & Remit tax type	New field The type of tax collected for the transaction Includes types such as VAT, IST, etc.
eBay Reference Name	New field eBay Reference Name indicates the VAT tax type, which will vary by country/region Possible values: IOSS (or) OSS for EU, VOEC for Norway
eBay Reference Value	New field eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region. Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)
Tax Status	New field Tax Status indicates if tax is paid. Possible values: VAT Paid
eBay Collect & Remit Tax Rate	New field The rate used to calculate the tax amount. (SalesTaxpercentage).
Seller collected tax	Updated column title Previous title: Sales Tax
eBay collected tax	New field
Electronic Waste Recycling Fee	New field Applies to US site only (ebay.com)
Mattress Recycling Fee	New field Applies to US site only (ebay.com)
Battery recycling fee	New field Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.
White goods disposal tax	New field Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and sent into the state – e.g. ovens, refrigerators, heaters, washers, etc.
Tire recycling fee	New field Specific state legislatures have written laws that require retailers to collect a fee designated towards tyre recycling.
Additional fee	New field See Paying tax on eBay purchases for more information
Total Price
eBay Collected Tax Included in Total	New field If the value is 'Yes' then the 'Total Price' column includes eBay collected tax and any fees charged to buyers. If the value is 'No' then the 'Total Price' column does not include eBay collected tax and any fees charged to buyers.
Payment method
Sale date
Paid on date
Post by date
Minimum estimated delivery date
Maximum estimated delivery Date
Dispatched on date	Updated column title Previous title: Dispatch Date
Feedback left
Feedback received
My item note	Updated column title Previous title: Private Notes
PayPal transaction ID
Delivery service
Tracking number
Transaction ID
Variation details
Global Shipping Programme
Global Shipping Reference ID
Click and Collect
Click and Collect Reference Number
eBay Plus
Authenticity Verification Program	New field If the value is "Yes" then the order qualifies for Authenticity Guarantee program. If the value is "No" then the order does not qualify for Authenticity Guarantee program.
Authenticity Verification Status	New field If the value is "Pending" then the inspection check is still not done. If the value is "Passed" then the authenticity check has passed and item will be sent to buyer. If the value is "Failed" then the inspection check has failed and item will be returned back to seller. If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.
Authenticity Verification Outcome Reason	New field If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller. If the value is "Not as described" then the inspection check has failed and item will be returned back to seller. If the value is "Customized" then the inspection check has passed and item will be sent to buyer. If the value is " Miscategorized" then the inspection check has passed and item will be sent to buyer.
Insurance	Column Removed
Cash on delivery fee	Column Removed
Checkout Date	Column Removed
Invoice date	Column Removed
Invoice number	Column Removed
Notes to yourself	Column Removed
Unique Product Id	Column Removed
ProductIDType	Column Removed
ProductIDValue	Column Removed
ProductIDValue-2	Column Removed
Cash on delivery option	Column Removed

Sales and selling costs reports

You can now keep track of both your sales and your selling costs from the Sales section of the Performance tab - opens in new window or tab.

To generate a sales and costs report:

Use the dropdown menus at the top of the Sales section - opens in new window or tab to refine your results:
- Choose a time period of your choice for the report (today, this week, this month, or this quarter)
- Choose a time period to compare your results to (month over month or year over year comparison)
Select Generate Report.

In the All sales section of your report, you'll see a detailed breakdown of your item sales and postage costs. If you select Promoted Listings sales, you can also see what percentage of your total sales came via Promoted Listings. You can also see how all your sales compare to your selected prior time period.

In the Selling costs section of the report, you can see the amount and the percentage of your selling cost that came from eBay fees and postage labels. If you select the arrow beside eBay fees, you can also see a detailed breakdown of your eBay fees.

If you want to see sales performance insights for individual listings, select Download listings sales report.

Refurbished on eBay dashboard

If you sell items through the Refurbished on eBay programme, you can now easily monitor your progress in the Seller Hub Performance section. By selecting the Refurbished on eBay tab, you'll have access to a dashboard providing real-time metrics and insights into your monthly refurbished transactions.

The dashboard makes it easier to ensure you are meeting minimum programme requirement metrics as defined in the refurbished contract. These metrics are evaluated and refreshed on a monthly cadence, after the 25th of each month, based on a complete 3 month (90-day) rolling lookback period. Sellers can also download data for transactions in the programme dashboard via the transactions tab.

If you have questions on your programme metrics please email us at refurbishedprogramme@ebay.com.

Selling tools