3 min article

Seller Hub

Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.

Seller Hub gives you useful data and recommendations to help you grow your eBay sales.

Seller Hub tools

Seller Hub gives you tools to:

  • Manage your listings – You'll find all the listing, reporting, and order management functionality of My eBay, Selling Manager, and Selling Manager Pro
  • Monitor your business – You can create custom dashboards to track listing activities, sales, costs, traffic data, and more
  • View payouts – You can view previous payouts, find out when you'll receive your next payout, and check if you've any funds on hold
  • Analyse business performance – You'll receive personalised insights, as well as tips to improve your business

If you have an eBay Shop, you'll manage your Shop and access all the features of Promotions Manager or Promoted listings from Seller Hub.

Tip
You can personalise your Seller Hub to suit you. Simply select the Customise link to adjust what you see on each page.

Using Seller Hub

Simply go to Seller Hub - opens in new window or tab and sign in using your eBay username and password. You'll need to have had at least one sale to use Seller Hub.

The Seller Hub overview page summarises all you need to know about your selling activity, and by selecting the different tabs listed below you'll access a range of different tools and data:

  • Overview – See a summary view of your Tasks, Orders, Listings, and Feedback, along with access to frequently used actions and selling tools
  • Orders – Take action on orders, including printing postage labels and uploading tracking. You can also review past orders and set up rules for managing returns
  • Listings – Create and manage listings, individually or in bulk. You can also manage listing templates and create business policy settings
  • Marketing – Use our tools to build your brand, attract more buyers, and sell more per visit (available to Shop subscribers only)
  • Shop – Manage all aspects of your eBay Shop, including your shop categories, newsletter, shop layout, and subscription
  • Performance – Understand your business performance through detailed information on sales, selling costs as a percentage of sales, traffic, buyer traffic source, and more. Select the data on the page to drill into in-depth charts and graphs
  • Research – Get advice for improving your listings, sourcing, pricing, and restocking
  • Payments – The Payments tab in Seller Hub helps your keep track of all the payputs you receive from your eBay transactions. For more information, see our article on Using the Payments tab in Seller hub
  • Reports – Optimise your business with file based (CSV/XLSX) reports & templates. Get detailed information about your business, and upload new information in bulk. Try Reports - opens in new window or tab

You can find out more about Seller Hub in our Seller Centre - opens in new window or tab.

Seller Hub orders download report

The orders report is a CSV (comma-separated) file that contains all of the data that appears on the Seller Hub Manage orders page and more, including a new field showing how much tax eBay collected and remitted for each transaction.

You can easily download the orders report from the Manage orders page by selecting Download report at the top right of the table. This will download all orders in your current results set (e.g. If you have 2,460 orders in your results set, this will download 2,460 orders).

Tip
You can also choose to only download individual orders by ticking the boxes next to them and choosing More > Download selected.

If you previously downloaded your orders into CSV files using File Exchange or Selling Manager, you'll find the new report is a little different. Columns have been rearranged, with some being added and some removed. Some column titles have also been updated.

Below, you can see the columns that are in the new orders report plus highlights of what's new in comparison to File Exchange and Selling Manager. Column titles in bold are either new columns, or have been renamed.

Seller Hub orders download report vs. File Exchange Sold CSV download

Column title

What’s new

Sales record number

 

Order number

Updated column title

Previous title: Order ID

Buyer username

Updated column title

Previous title: User ID

Buyer name

Updated column title and data change

Previous title: Buyer Fullname
Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.

Buyer email

 

Buyer note

 

Buyer address 1

 

Buyer address 2

 

Buyer city

 

Buyer county

 

Buyer postcode

 

Buyer country

 

Buyer Tax Identifier Name

New field

Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer.
Possible values: VATIN

Buyer Tax Identifier Value

New field

Buyer Tax Identifier Value indicates that the taxpayerId value. Example: VATIN number, which is the value-added tax identification number for the buyer.
Possible values: 1234566

Post to name

 

Post to phone

Updated column title

Previous title: Buyer Phone number

Post to address 1

 

Post to address 2

 

Post to city

 

Post to county

 

Post to postcode

 

Post to country

 

Item number

Updated column title

Previous title: Item ID

Item title

  

Custom label

  

Sold via Promote your listings

 

Quantity

 

Sold For

Updated column title

Previous title: Sale price

Postage and packaging

Updated column title

Previous title: Postage & packaging

Item Location

New field

Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information.

Possible values: Zip Code, City, State, Country

Item Zip Code

New field

The zip code of the physical location of the order line item.

Item Country

New field

The two-letter ISO 3166 code representing the country of the address.

eBay Collect & Remit tax type

New field

The type of tax collected for the transaction Includes types such as VAT, IST, etc.

eBay Reference Name

New field

eBay Reference Name indicates the VAT tax type, which will vary by country/region

Possible values: IOSS (or) OSS for EU, VOEC for Norway

eBay Reference Value

New field

eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region.

Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)

Tax Status

New field

Tax Status indicates if tax is paid. 

Possible values: VAT Paid

Included VAT rate

 

eBay Collect & Remit Tax Rate

New field

The rate used to calculate the tax amount. (SalesTaxpercentage).

Seller collected tax

Updated column title

Previous title: Sales Tax

eBay collected tax

New field

Electronic Waste Recycling Fee

New field 

Applies to US site only (ebay.com)

Mattress Recycling Fee

New field 

Applies to US site only (ebay.com)

Battery recycling fee

New field

Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.

White goods disposal tax

New field

Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and sent into the state – e.g. ovens, refrigerators, heaters, washers, etc.

Tire recycling fee

New field

Specific state legislatures have written laws that require retailers to collect a fee designated towards tyre recycling.

Additional fee

New field 

See Paying tax on eBay purchases for more information

Total price

 

eBay Collected Tax Included in Total

New field 

If the value is 'Yes' the 'Total Price' column includes eBay collected tax and any fees charged to buyers.

If the value is 'No' then the 'Total Price' column does not include eBay collected tax and any fees charged to buyers.

Payment method

 

Sale date

 

Paid on date

 

Post by date

 

Minimum estimated delivery date

 

Maximum estimated delivery date

 

Dispatched on date

Updated column title

Previous title: Dispatch date 

Feedback left

 

Feedback received

 

My item note

Updated column title

Previous title: Private Notes

PayPal transaction ID

 

Delivery service

 

Tracking number

 

Transaction ID

 

Variation details

 

Global Shipping Programme

 

Global Shipping Reference ID

 

Click and Collect

 

Click and Collect Reference Number

 

eBay Plus

 

Authenticity Verification Program

New field

If the value is "Yes" then the order qualifies for Authenticity Guarantee program.

If the value is "No" then the order does not qualify for Authenticity Guarantee program.

Authenticity Verification Status 

New field

If the value is "Pending" then the inspection check is still not done.

If the value is "Passed" then the authenticity check has passed and item will be sent to buyer.

If the value is "Failed" then the inspection check has failed and item will be returned back to seller.

If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.

Authenticity Verification Outcome Reason

New field

If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller.

If the value is "Not as described" then the inspection check has failed and item will be returned back to seller.

If the value is "Customized" then the inspection check has passed and item will be sent to buyer.

If the value is "Miscategorized" then the inspection check has passed and item will be sent to buyer.

Insurance

Column Removed

Invoice number

Column Removed

Invoice date

Column Removed

Checkout date

Column Removed

Notes to yourself

Column Removed

Product ID type

Column Removed

Product ID value

Column Removed

Product ID value 2

Column Removed

Product reference ID

Column Removed

 

 

Seller Hub orders download report vs. Selling Manager sales history download

Column title

What’s new

Sales record number

 

Order number

Updated column title

Previous title: Order ID

Buyer username

Updated column title

Previous title: User Id

Buyer name

Updated column title and data change

Previous title: Buyer Fullname
Data change: Previously this field contained the name of the recipient. In the new report it contains the name of the buyer. The name of the recipient is now shown under the new Ship To Name column.

Buyer email

 

Buyer note

 

Buyer address 1

 

Buyer address 2

 

Buyer city

 

Buyer county

 

Buyer postcode

 

Buyer country

 

Buyer Tax Identifier Name

New field

Buyer Tax Identifier Name indicates the type of tax identification being used for the buyer.
Possible values: VATIN

Buyer Tax Identifier Value

New field

Buyer Tax Identifier Value indicates that the taxpayerId value. Example: VATIN number, which is the value-added tax identification number for the buyer.
Possible values: 1234566

Post to name

 

Post to phone

Updated column title

Previous title: Buyer Phone Number

Post to address 1

 

Post to address 2

 

Post to city

 

Post to county

 

Post to postcode

 

Post to country

 

Item number

Updated column title

Previous title: Item Title

Item title

 

Custom label

 

Sold via Promote your listings

 

Quantity

 

Sold For

Updated column title

Previous title: Sale Price

Postage and packaging 

 

Item Location

New field

Item Location indicates the geographical location of the item (along with the value in the country field). This field provides city, province, state, or similar information.
Possible values: Zip Code, City, State, Country

Item Zip Code

New field

The zip code of the physical location of the order line item.

Item Country

New field

The two-letter ISO 3166 code representing the country of the address.

Included VAT rate

 

eBay Collect & Remit tax type

New field

The type of tax collected for the transaction Includes types such as VAT, IST, etc.

eBay Reference Name

New field

eBay Reference Name indicates the VAT tax type, which will vary by country/region
Possible values: IOSS (or) OSS for EU, VOEC for Norway

eBay Reference Value

New field

eBay Reference Value is the VAT identifier number (VATIN), which will vary by country/region.
Possible values: IOSS ID (1234567890123456), Norway VOEC NO: (12345..)

 Tax Status

New field

Tax Status indicates if tax is paid.
Possible values: VAT Paid

eBay Collect & Remit Tax Rate

New field

The rate used to calculate the tax amount. (SalesTaxpercentage).

Seller collected tax

Updated column title

Previous title: Sales Tax

eBay collected tax

New field

Electronic Waste Recycling Fee

New field 

Applies to US site only (ebay.com)

Mattress Recycling Fee

New field 

Applies to US site only (ebay.com)

Battery recycling fee

New field

Specific state legislatures have written laws that require retailers to collect a battery recycling fee on sales of new and used lead acid batteries.

White goods disposal tax

New field

Specific state legislatures have written laws that require retailers to collect a tax for every new white goods item sold by a retailer and sent into the state – e.g. ovens, refrigerators, heaters, washers, etc.

Tire recycling fee

New field

Specific state legislatures have written laws that require retailers to collect a fee designated towards tyre recycling.

Additional fee

New field 

See Paying tax on eBay purchases for more information

Total Price

 

eBay Collected Tax Included in Total

New field 

If the value is 'Yes' then the 'Total Price' column includes eBay collected tax and any fees charged to buyers.

If the value is 'No' then the 'Total Price' column does not include eBay collected tax and any fees charged to buyers.

Payment method

 

Sale date

 

Paid on date

 

Post by date

 

Minimum estimated delivery date

 

Maximum estimated delivery Date

 

Dispatched on date

Updated column title

Previous title: Dispatch Date

Feedback left

 

Feedback received

 

My item note

Updated column title

Previous title: Private Notes

PayPal transaction ID

 

Delivery service

 

Tracking number

 

Transaction ID

 

Variation details

 

Global Shipping Programme

 

Global Shipping Reference ID

 

Click and Collect

 

Click and Collect Reference Number

 

eBay Plus

 

Authenticity Verification Program

New field

If the value is "Yes" then the order qualifies for Authenticity Guarantee program.

If the value is "No" then the order does not qualify for Authenticity Guarantee program.

Authenticity Verification Status

New field

If the value is "Pending" then the inspection check is still not done.

If the value is "Passed" then the authenticity check has passed and item will be sent to buyer.

If the value is "Failed" then the inspection check has failed and item will be returned back to seller.

If the value is "Passed with Exception" then the inspection check has passed and item will be sent to buyer.

Authenticity Verification Outcome Reason

New field

If the value is "Not authentic" then the inspection check has failed and item will be returned back to seller.

If the value is "Not as described" then the inspection check has failed and item will be returned back to seller.

If the value is "Customized" then the inspection check has passed and item will be sent to buyer.

If the value is " Miscategorized" then the inspection check has passed and item will be sent to buyer.

Insurance

Column Removed

Cash on delivery fee

Column Removed

Checkout Date

Column Removed

Invoice date

 

Column Removed

Invoice number

 

Column Removed

Notes to yourself

 

Column Removed

Unique Product Id

 

Column Removed

ProductIDType

 

Column Removed

ProductIDValue

 

Column Removed

ProductIDValue-2

 

Column Removed

Cash on delivery option

Column Removed

Sales and selling costs reports

You can now keep track of both your sales and your selling costs from the Sales section of the Performance tab - opens in new window or tab.

To generate a sales and costs report:

  1. Use the dropdown menus at the top of the Sales section - opens in new window or tab to refine your results:
    • Choose a time period of your choice for the report (today, this week, this month, or this quarter)
    • Choose a time period to compare your results to (month over month or year over year comparison)
  2. Select Generate Report.

In the All sales section of your report, you'll see a detailed breakdown of your item sales and postage costs. If you select Promoted Listings sales, you can also see what percentage of your total sales came via Promoted Listings. You can also see how all your sales compare to your selected prior time period.

In the Selling costs section of the report, you can see the amount and the percentage of your selling cost that came from eBay fees and postage labels. If you select the arrow beside eBay fees, you can also see a detailed breakdown of your eBay fees.

If you want to see sales performance insights for individual listings, select Download listings sales report.

Seller Hub consolidates all our listing, reporting, and order management tools in one place. It also provides a range of data and insights to help you grow your business.

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