3 min article

Seller Hub

Seller Hub is the central place for managing your eBay business. It's free to use and consolidates all our selling tools into one location. It also gives you useful data and recommendations to help you grow your eBay sales.

Seller Hub tools

Seller Hub gives you tools to:

  • Manage your listings – You'll find all the listing, reporting, and order management functionality of My eBay, Selling Manager, and Selling Manager Pro
  • Monitor your business – You can create custom dashboards to track listing activities, sales, costs, traffic data, and more
  • Analyse business performance – You'll receive personalised insights, as well as tips to improve your business

If you have an eBay Shop, you'll manage your Shop and access all the features of Promotions Manager or Promoted listings from Seller Hub.

Tip
You can personalise your Seller Hub to suit you. Simply select the Customise link to adjust what you see on each page.

Using Seller Hub

Simply go to Seller Hub - opens in new window or tab and sign in using your eBay username and password. You'll need to have had at least one sale to use Seller Hub.

The Seller Hub overview page summarises all you need to know about your selling activity, and by selecting the different tabs listed below you'll access a range of different tools and data:

  • Overview – See a summary view of your Tasks, Orders, Listings, and Feedback, along with access to frequently used actions and selling tools
  • Orders – Take action on orders, including printing postage labels and uploading tracking. You can also review past orders and set up rules for managing returns
  • Listings – Create and manage listings, individually or in bulk. You can also manage listing templates and create business policy settings
  • Marketing – Use our tools to build your brand, attract more buyers, and sell more per visit (available to Shop subscribers only)
  • Performance – Understand your business performance through detailed information on sales, selling costs as a percentage of sales, traffic, buyer traffic source, and more. Select the data on the page to drill into in-depth charts and graphs
  • Research – Get advice for improving your listings, sourcing, pricing, and restocking

You can find out more about Seller Hub in our Seller Centre - opens in new window or tab.

New Seller Hub orders download report

The new orders report is a CSV (comma-separated) file that contains all of the data that appears on the Seller Hub Manage orders page and more, including a new field showing how much tax eBay collected and remitted for each transaction.

You can easily download the orders report from the Manage orders page by selecting Download report at the top right of the table. This will download all orders in your current results set (e.g. If you have 2,460 orders in your results set, this will download 2,460 orders).

Tip
You can also choose to only download individual orders by ticking the boxes next to them and choosing More > Download selected.

If you previously downloaded your orders into CSV files using File Exchange or Selling Manager, you'll find the new report is a little different. Columns have been rearranged, with some being added and some removed. Some column titles have also been updated.

Below, you can see the columns that are in the new orders report plus highlights of what's new in comparison to File Exchange and Selling Manager. Column titles in bold are either new columns, or have been renamed.

New Seller Hub orders download report vs. File Exchange Sold CSV download

Column

Column title

What’s new

1

Sales record number

 

2

Order number

Updated column title

Previous title: Order ID

3

Buyer username

Updated column title

Previous title: User ID

4

Buyer name

Updated column title

Previous title: Buyer full name

5

Buyer email

 

6

Buyer note

New field

7

Buyer address 1

 

8

Buyer address 2

 

9

Buyer city

 

10

Buyer county

Updated column title

Previous title: Buyer state

11

Buyer postcode

 

12

Buyer country

 

13

Post to name

New field

14

Post to phone

Updated column title

Previous title: Phone

15

Post to address 1

Updated column title

Previous title: Delivery address 1

16

Post to address 2

Updated column title

Previous title: Delivery address 2

17

Post to city

Updated column title

Previous title: Delivery city

18

Post to county

Updated column title

Previous title: Delivery state

19

Post to postcode

Updated column title

Previous title: Delivery postcode 

20

Post to country

Updated column title

Previous title: Delivery country

21

Item number

Updated column title

Previous title: Item ID

22

Item title

  

23

Custom label

  

24

Sold via Promote your listings

New field

25

Quantity

 

26

Sold for

Updated column title

Previous title: Sale price

27

Postage and packaging

Updated column title

Previous title: Postage & packaging

28 

Included VAT rate

 

29

Seller collected tax

New field

30

eBay collected tax

New field

31

Electronic Waste Recycling Fee

New field launching mid July

Applies to US site only (ebay.com)

32 

Mattress Recycling Fee

New field launching mid July

Applies to US site only (ebay.com)

33  Additional fee New field launching mid July

34

Total price

 

35

eBay Collected Tax Included in Total

New field launching mid July

If the value is 'Yes' the 'Total Price' column includes eBay collected tax and any fees charged to buyers.

If the value is 'No' then the 'Total Price' column does not include eBay collected tax and any fees charged to buyers.

36

Payment method

 

37

Sale date

 

38

Paid on date

 

39

Post by date

New field 

40

Minimum estimated delivery date

New field

41

Maximum estimated delivery date

New field

42

Dispatched on date

Updated column title

Previous title: Dispatch date 

43

Feedback left

 

44

Feedback received

 

45

My item note

Updated column title

Previous title: Private Notes

46

PayPal transaction ID

 

47

Delivery service

Updated column title

Previous title: Postage service

48

Tracking number

New field 

49

Transaction ID

 

50

Variation details

 

51

Global Shipping Programme

New field

52

Global Shipping Reference ID

Updated column title

Previous title: Global Postage Reference ID

53

Click and Collect

New field

54

Click and Collect Reference Number

New field

55

eBay Plus

New field

 

Insurance

Column Removed

 

Invoice number

Column Removed

 

Invoice date

Column Removed

 

Checkout date

Column Removed

 

Notes to yourself

Column Removed

 

Product ID type

Column Removed

 

Product ID value

Column Removed

 

Product ID value 2

Column Removed

 

Product reference ID

Column Removed

 

 

New Seller Hub orders download report vs. Selling Manager sales history download

Column

Column title

What’s new

1

Sales record number

 

2

Order number

Updated column title

Previous title: Order ID

3

Buyer username

Updated column title

Previous title: User Id

4

Buyer name

Updated column title

Previous title: Buyer Full name

5

Buyer email

 

6

Buyer note

New field

7

Buyer address 1

Updated column title

Previous title: Buyer Address 1

8

Buyer address 2

Updated column title

Previous date: Buyer Address 2

9

Buyer city

Updated column title

Previous title: Buyer Town/City

10

Buyer county

Updated column title

Previous title: Buyer County

11

Buyer postcode

Updated column title

Previous title: Buyer Postcode

12

Buyer country

Updated column title

Previous title: Buyer Country

13

Post to name

New field

14

Post to phone

Updated column title

Previous title: Buyer Phone Number

15

Post to address 1

Updated column title

Previous title: Post To Address 1

16

Post to address 2

Updated column title

Previous title: Post To Address 2

17

Post to city

Updated column title

Previous title: Post To City

18

Post to county

Updated column title

Previous title: Post To County

19

Post to postcode

Updated column title

Previous title: Post To Postcode

20

Post to country

Updated column title

Previous title: Post To Country

21

Item number

Updated column title

Previous title: Item Number

22

Item title

Updated column title

Previous title: Item Title

23

Custom label

Updated column title

Previous title: Custom Label

24

Sold via Promote your listings

New field

25

Quantity

 

26

Sold for

Updated column title

Previous title: Sale Price

27

Postage and packaging 

Updated column title

Previous title: Postage and Packaging

28

Included VAT rate

Updated column title

Previous title: Included VAT Rate

29

Seller collected tax

New field

30

eBay collected tax

New field

31 Electronic Waste Recycling Fee

New field launching mid July

Applies to US site only (ebay.com)

32  Mattress Recycling Fee

New field launching mid July

Applies to US site only (ebay.com)

33  Additional fee New field launching mid July

34

Total Price

Updated column title

Previous title: Total Price

35

eBay Collected Tax Included in Total

New field launching mid July

If the value is 'Yes' then the 'Total Price' column includes eBay collected tax and any fees charged to buyers.

If the value is 'No' then the 'Total Price' column does not include eBay collected tax and any fees charged to buyers.

36

Payment method

Updated column title

Previous title: Payment Method

37

Sale date

Updated column title

Previous title: Sale Date

38

Paid on date

Updated column title

Previous title: Paid On Date

39

Post by date

New field

40

Minimum estimated delivery date

New field

41

Maximum estimated delivery Date

New field

42

Dispatched on date

Updated column title

Previous title: Dispatch Date

43

Feedback left

 

44

 

Feedback received

 

45

My item note

Updated column title

Previous title: Private Field

46

PayPal transaction ID

Updated column title

Previous title: PayPal Transaction ID

47

Delivery service

Updated column title

Previous title: Delivery Service

48

Tracking number

New field

49

Transaction ID

 

50

Variation details

Updated column title

Previous title: Variation Details

51

Global Shipping Programme

 

52

Global Shipping Reference ID

 

53

Click and Collect

 

54

Click and Collect Reference Number

Updated column title

Previous title: Click and Collect Reference #

55

eBay Plus

 

 

Insurance

Column Removed

 

Cash on delivery fee

Column Removed

 

Checkout Date

Column Removed

 

Invoice date

 

Column Removed

 

Invoice number

 

Column Removed

 

Notes to yourself

 

Column Removed

 

Unique Product Id

 

Column Removed

 

ProductIDType

 

Column Removed

 

ProductIDValue

 

Column Removed

 

ProductIDValue-2

 

Column Removed

 

Cash on delivery option

Column Removed

Sales and selling costs reports

You can now keep track of both your sales and your selling costs from the Sales section of the Performance tab - opens in new window or tab.

To generate a sales and costs report:

  1. Use the dropdown menus at the top of the Sales section - opens in new window or tab to refine your results:
    • Choose a time period of your choice for the report (today, this week, this month, or this quarter)
    • Choose a time period to compare your results to (month over month or year over year comparison)
  2. Select Generate Report.

In the All sales section of your report, you'll see a detailed breakdown of your item sales and postage costs. If you select Promoted Listings sales, you can also see what percentage of your total sales came via Promoted Listings. You can also see how all your sales compare to your selected prior time period.

In the Selling costs section of the report, you can see the amount and the percentage of your selling cost that came from eBay fees, postage labels and PayPal fees (if applicable). If you select the arrow beside eBay fees, you can also see a detailed breakdown of your eBay fees.

If you want to see sales performance insights for individual listings, select Download listings sales report.

Seller Hub consolidates all our listing, reporting, and order management tools in one place. It also provides a range of data and insights to help you grow your business.

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