When you (the individual named on the order) place an order with us we do business together under the following terms:
1. Ordering
Fs-supplies makes every effort to provide full and accurate information on its websites of all goods offered for sale. The information is the same as that given in the manufacturer’s brochure. We do not send out brochures, but if you require further advice, please email your query to our customer service team. info@fs-supplies.co.uk
On receipt of payment, Fs-supplies will automatically send you an invoice by e-mail or if requested by post to the address you provide (Postage Charges Applies). Whether or not you receive the e-mail, this invoice confirms our acceptance of your order and constitutes a binding contract.
2. Prices
We offer goods for sale through eBay. Prices are subject to change and Fs-supplies updates its prices on a daily basis, however we cannot accept orders based on earlier pricing that may have been cached on the web. In the event that a supplier fails to inform us of a price rise, we may need to pass this increase on to you, but will not accept your order unless you are aware of the price increase and are willing to pay it.
Our prices vary from time to time and printed material such as catalogues or advertisements will always show our best prices at the time of printing. During the valid period of a catalogue we may offer things at a lower price. This could be a special offer or just an everyday price cut. Our website will always show one price, the lowest price we have, and if you order from a catalogue which quotes a higher price we undertake to process your order at the lower price. We will always use the lowest price we are quoting at the time that your order is processed and this will never exceed the valid prices published in our catalogue.
Any delivery charge is clearly displayed where applicable.
3. VAT
The prices we quote are EX VAT.
4. Payment
All of our goods are offered to you on an immediate payment basis. Your payment is due to us before we dispatch your goods and we accept PayPal / most credit and debit cards.
5. Dispatch
We will normally dispatch your goods on the same working day, provided that your order is received by 12pm. The goods becomes your property as soon as they are dispatched to you. Please note in busy period we might not be able to dispatch the item same day.
6. Delivery
We will deliver your order to any UK address. The prices mentioned are for some parts of UK Mainland only, remote areas will incur extra postage charges. International Items over 2 Kg will incur extra charge and Remote area of Spain will incur extra charges too. Our standard delivery is handled by national carrier and in most cases you will receive your goods within 2-5 working day unless you have paid for express delivery. If you live in a remote area or the carrier finds your address more difficult to find, your delivery may take a little longer. Carriers plan their activities at the last moment in order to achieve the quickest turn-around for the greatest number of items. It is therefore not possible to book a delivery time, although Fs-supplies will make every effort to arrange a date convenient for you.
7. Receiving Orders
In Most cases we will require an authorised signature when delivering goods to you.
8. Availability
We aim to keep sufficient stocks levels on hand. However, in times of unexpectedly high demand we may unfortunately run out. If this happens we may delay dispatch of your order for a day or two while new stock is delivered. If you have opted for a premium delivery option, or we are expecting a longer delay we will use the information you have provided with your order to keep you informed. You may contact us at any time to check on the progress of your order.
9. Cancellation
You have the unconditional right under Distance Selling Regulations to cancel an order within 30 days, starting from the day after the goods are delivered.
If you wish to cancel the order you should do so by emailing the following cancellation form to info@fs-supplies.co.uk and we will process it accordingly
Cancellation Form
To : Fs-supplies Ltd
Email: info@fs-supplies.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] / for the supply of the following service [*],
Ordered on [*] / received on [*],
Name (s),
Address (s),
Date:
If the goods are not faulty and you are returning it within the cooling off period you will be responsible for the return carriage costs.
You are responsible for the care of the goods whilst in your possession and returning them in good condition in the original packaging including all documents and manuals.
Fs-supplies will reimburse you in full for the goods if they are returned as new. If the goods are found to be used, misused or damaged on return, we reserve the right to issue you partial refund for it.
10. 30 Days Refund
Once your order has been dispatched you may return the goods at your expense for a full refund, without giving a reason, provided the goods are not used and are in their original packaging and you do so within 30 days of purchase.
11. 12 Month Guarantee
If any of the goods we supply fails to perform satisfactorily due to faulty materials or workmanship you may return them to us for a refund at any time in the first 12 months. All we ask is that you provide an explanation of the problem and details of the purchase. Some of the goods we sell carry longer manufacturer's warranties, our guarantee is intended to give you additional piece of mind and not as a substitute for the manufacturer’s warranty. Furthermore for some manufacture warranty to apply you do need to register your item on their website.
12. Our Mistakes
We are constantly updating our products prices and offers. We are confident of our technology and staff but acknowledge that human error is always possible. If goods are offered for sale incorrectly we will always try to honour our offer. There may be rare circumstances where it is not possible for us to do so. In such cases we will contact you and explain the situation, if we are unable to resolve the matter fairly with you we reserve the right to refuse your order and refund any payment you may have made.
13. Unforeseen Circumstances
If performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, acts of terrorism, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within our reasonable control, we will do our best to maintain our deliveries. However, we shall have no liability to you for any failure which is due to such unforeseen circumstances or any other situation outside our control.
14. Age Restrictions
Age restrictions apply to the supply of some goods. By ordering these goods you confirm that you are over 18 and that the person receiving the delivery is also over 18.
15. Liability
The terms and conditions of business are not intended to affect your statutory rights or to limit our liability for death, personal injury or fraudulent misrepresentation resulting from our negligence. If there is a problem you may receive a refund or replacement under the terms of our guarantee. Our liability to you will always be limited to a full refund of the goods purchased. We will not compensate for delivery delays or failures unless you have requested a premium delivery option. In these circumstances our liability to you will be limited to a refund of the delivery charges you have paid. Our liability to you specifically excludes compensation for indirect or consequential loss or damage however it arises and except as described above will always be limited to a refund of your payment.
16. Law
The terms and conditions of business will be interpreted and adjudicated under English law.
