Customer Service
In this policy statement the term company refers to any group business Metalsheets.co.uk, Metaloffcuts.co.uk, Designs05.co.uk.
Privacy Policy
We do not pass any personal details (including name, address, phone number, fax number and email address) provided through any web site or through telephone calls to third parties witout concent other than to the couriers delivering your purchase. They may also be used by the company to contact you.
Credit cards details will never be stored or passed to any third party
Any "mailing list" type emails from the company will always contain a link which you can use to remove yourself from the list.
Guarantee
All material despatched by the company will conform to the specification quoted on our website or otherwise provided.
Payment
We require payment with order unless credit terms have been agreed.
Quotations and Prices
Quotations are valid for seven days and subject to goods being unsold. Prices may be quoted as "Total" in which case VAT is inclusive or VAT may be shown to be Extra.
Credit Card Security
Credit card numbers are not retained on any website or at the company offices. Nor are they held by any retrieval system. The minimum amount of information required to process a transaction is transmitted to Paypal, World Pay, Streamline or any other processor. For telephone payments to our office we retain the printout copy of the card transaction in a secure place.
Packing and Shipping
We charge for packaging and carriage, the amount is always confirmed with the customer.
Out of Stock Items
Unforeseen circumstances will occasionally result in an item being out of stock. In this eventuality, you will be informed by telephone or e-mail of the likely despatch date, and given the opportunity to cancel. If you take this option, the cost of this item will be refunded immediately.
Discrepancies, Inspection and Damaged Goods
Packages should be inspected on reciept for damage and signed for accordingly. Couriers will not entertain any claim if damaged goods are signed for in good condition.
You should advise us of any shortage, incorrect shipment or transit damage within three working days of receipt, or of non-delivery seven days after your order was placed. Shotages and incorrect shipment will be rectified entirely at the expense of the company. We cannot, however, accept any responsibility for incorrect items being ordered. This policy in no way affects your statutory rights.
Damaged goods including the packaging should be retained by the customer for a period of 21 days so the company hasan opportunity to investigate the problem and if posible remedy any defect. If it is not possible to remedy any defect the company will replace or credit the buyer accordingly.
Cancellation
If we have not manufactured your order there is no problem with cancellation, if on the other hand we have manufactured your order we will consider the possibility of restocking. The majority of orders are for bespoke sizes and manufactured items so restocking is not feasable. However we will take each situation on its merits and make an offer for the goods. Carriage charges can be refunded if the order has not been shipped.
Delivery UK
We aim to despatch all cut to size stock items within three working days of receipt of payment. Delivery will be made either by first-class post or by carrier, please allow a further three working days for delivery to you. Offshore and Highlands may take longer. Orders which require additional manufacturing processes such as bending are typicall despatched within three to five working days of payment. We operate a Fast Track service for which there is an additional charge which is advised on a case by case basis. No claims or back charges will be accepted for late or none delivery.
Export
There are no restrictions on the export of any of our products, we ship to EU countries and Internationally by Royal Mail Airmail or International courier. Transit times by courier are quite reliable, transit time by airmail are variable depending on customs delays and remoteness, major cities usually within 1 week of despatch.
Disclaimer
Any information given by the company is given in good faith. However, no liability will be accepted in respect of any action taken by any third party in reliance thereon.
Any product detailed on this website may be used for a wide variety of purposes and as the Company has no control over their use, the Company specifically excludes all conditions or warranties expressed or implied by statute or otherwise as to dimensions, properties and/or their fitness for any particular purpose. Any advice given by the Company to any third party is given for that party’s assistance only and without any liability on the part of the Company.
