Must Read Before You Buy
When placing your order please double check;
Your telephone number and address are up to date and correct at the checkout.
Someone (preferably an adult) is going to be available at home or work to take delivery of the item and sign for it.
If you need to change your delivery address for any reason please let us know asap. Once item is despatched, we may not change it or it may incur extra cost and time
Sometimes mattresses have a distinctive chemical smell which is non-toxic. When you first unpack them, it can smell particularly strong. If this is the case then leave your mattress to air for 3 to 4 days before use and the fumes will disperse.
Manufacturers can change cover design without any prior notification. Therefore, pictures on this listing are only for illustration purpose and we cannot guarantee covers design / colour will be 100% same
Mattress comes vacuum packed and rolled up in a box, Please allow it 24-48 Hours to inflate and expand to come into its original shape and size.
This listing is for the product under title only and any other items (pillows, beds etc) shown in picture are not included in the price unless otherwise stated.
Delivery Areas
We deliver to UK mainland addresses only. We regret that normal delivery rates do not apply to Northern Ireland, overseas addresses or the following UK postcodes, Please contact us for delivery cost to following areas
Areas Postcode
England and Wales GY, BT, JE, HS, TR21-25 (Scilly Isles), IM1-9 (Isle of Man), BFPO
Offshore KA27-28, KW, PA20-78, PH9, PH15-44, ZE
Please also keep in mind that Next Day Delivery is NOT available for the following postcodes:
Areas Postcode
Scotland AB31-38, AB41-56, FK19-21, HS, IV1, IV3-56, PH3
Delivery Times
All deliveries are made from Monday to Friday (excluding Bank/Public Holidays), any time between 9:00 am to 6:00 pm. Saturday Deliveries are possible at an additional cost of £35 payable in advance and to certain areas only.
Unfortunately we cannot offer specific time deliveries. If your chosen item is a Day of Choice Delivery item you can choose the day of delivery but unfortunately we are not able to offer exact delivery time slots at present and your order will arrive between the designated hours listed above. We use reliable courier third party delivery service, we are unable to give any time slots for delivery. However upon request, we can provide the local depots’ contact number so that you can chase the delivery yourself and arrange its delivery at your convenient time agreed with couriers.
Any damages to the items must be reported within 48 hours of receiving the delivery.
We understand that goods may be damaged in transit and in this case we offer a fast, replacement for any damaged item at our cost. We expect such incidents to be reported to us within 24 hours of delivery to enable us to process your replacement/refund as quickly as possible. On arrival of goods, you MUST inspect the exterior of the goods before signing for any visible signs of damage. If goods appear damaged, either reject the goods or accept them and sign for as DAMAGED.
Using the damaged goods intentionally will void the warranty and we will not be able to entertain any claims later on.
If you are not happy with your item for any other reasons, you may send it back to us in the original unassembled condition and packaging and get a refund less postage costs. If you would like us to collect the item via our couriers, we are happy to do this and reduce your refund by the collection cost for us collection is dependent on weight and price of goods (£10-£40). If item has been opened and used, we have to charge 25% off the value of the goods as they are no longer re-saleable items as NEW. This goes on top of any other charges we may add. Return of unwanted goods only applies within 14 days of having them. We will not be able to accept any return after this deadline.
If a mattress has been opened of its original vacuum packaging, we reserve the right to deny return due to hygienic reasons.
In any case delivery and return postage / costs are payable by buyer of the product except when item delivered is wrong, damaged or faulty.
We want you to be delighted with your purchase and the service you receive and rely on repeat custom. If you have any problems please get in touch with us before leaving feedback and we will do our utmost to resolve any queries in a mutually satisfactory way. Contact us via email at stickbaseltd@googlemail.com or sales@stickbase.com . Immediate reply is guaranteed.
Delivery Options
Stickbase offers a large array of products and the delivery options vary for the different items. The available delivery option are explained below;
Next Day Delivery: Items listed with Next Day Delivery are delivered the next working day (Excluding Bank/Public Holidays); provided the orders are placed before cut off time. Please see below for further explanation.
Day of Choice Delivery: Items listed with Day of Choice Delivery are delivered on the requested day of choice (Excludes Weekends, Bank/ Public Holidays). Customers must mention their day of choice in the special instruction section while placing the order or email us separately with the order ID.
Standard Delivery: Standard Delivery options vary from 3 to 14 working days and are charged at different rates depending upon the weight and volume of the goods.
Express Delivery: Items listed with Express Delivery are available for fast track delivery at higher rates as stated.
Please note that the delivery charts are guidelines only. You will normally receive a dispatch information email with full order tracking details. The delivery times may elapse sometimes due to unforeseeable circumstances like severe weather conditions or road accidents. Delays due to such circumstances are beyond our control.
Next Day Delivery explained
If your chosen item is a Next Day Delivery item, Please refer to the table below for clarification about due date of your order.
Day of Order Payment authorised time Delivery Due
Monday to Thursday Before 12 noon Next day
Monday to Wednesday After 12 noon Day after next day
Thursday After 12 noon Monday
Friday Before 12 noon Monday
Friday After 12 noon Tuesday
Saturday or Sunday Before 12 midnight or Sunday Tuesday
Limited Warranty on Mattresses
Stickbase Ltd provides 3 months limited warranty for all Mattresses and it will be replaced or repaired at our option, without cost to you, should it be deemed defective because of faulty workmanship or structural defects during the first month of the warranty, excluding specific limitations contained herein. Where warranties are defined as longer, additional fees may be incurred for replacing or repairing said mattress.
This limited warranty does not cover:
• Normal increase in softness of the visco pressure relieving material or memory foam
• Decrease in the slow recovering feature in memory foam mattresses
• Aspects which do not affect the pressure-relieving qualities of the mattress
• Deterioration in the cell structure of materials that causes the mattress to have a visible indentation less than or equal to 1.5 inches
This warranty covers any physical flaw in the mattress that causes the material to split or crack despite normal usage and proper handling.
If a product offers a longer warranty and if such defects occur during the remaining period of this limited warranty we will, at your option, repair the mattress at a handling cost to you, or replace the mattress at a prorated charge to you.
Despite our mattresses working well with many types of beds, only the following beds are approved for use:
• Firm wooden completely flat bedsteads
• Divan bases
• Metal mesh which are completely flat bedsteads and bunks
• Sprung Slated bed bases
Our warranty and other performance warranties are based on tests conducted on our mattresses with such beds. Therefore substituting inappropriate beds is not acceptable and will void your mattress warranty and all other warranties, whether express or implied, including, without limitation, the implied warranties of merchantability and fitness for a particular purpose. You may be required to provide proof as to the quality of the bed being provided to your mattress in the event of a warranty claim.
Note that our mattresses are still suitable for other types of bases but unapproved bases will shorten the life of any good mattress. A claim that is issued within a year of purchase may still be approved wherein the bed is not appropriate.
The mattress cover is warranted for 3 months against faults in material or shall not apply if the mattress or cover has been physically abused, damaged, burned, cut or torn. All transportation costs are the responsibility of the purchaser of the product and are additional to any prorated charges.
We want you to be delighted with your purchase and the service you receive and rely on repeat custom. If you have any problems please get in touch with us before leaving feedback and we will do our utmost to resolve any queries in a mutually satisfactory way. Contact us via email at stickbaseltd@googlemail.com or support@stickbase.com Immediate reply is guaranteed.
