Terms and Conditions - Conditions of Sale
Please note that the following Conditions of Sale should be read in conjunction with the “Storage, Care & Maintenance leaflet” which can be found within the packaging of all our doors.
CHECK YOUR GOODS
From the point of delivery by us or collection, you have 3 working days to check your goods.
Within 3 Days You Must:
Detail any damage you observe to the packaging of the goods or to the goods themselves on the delivery/collection note.
Check that the goods delivered match your order exactly including the size ordered.
Remove all packaging and check every delivered/collected item for damage and/or manufacturing faults. Do not assume that a perfectly wrapped door is in perfect condition.
It is important that you thoroughly check your doors for any of the following potential faults, prior to commencing any alterations AND BEFORE BOOKING A TRADESMAN:
Visible damage i.e. dents or chips.
Warping or bowing beyond a 6mm tolerance.
Scratches on glass (if supplied).
Wrong door model or size supplied.
The above are examples of potential faults/errors but this list is not exhaustive.
DO NOT THROW AWAY THE “Storage, Care & Maintenance leaflet WITHIN YOUR DOOR’S PACKAGING.
This provides critical information and instruction for whomever is preparing or fitting your door and guidance to ensure you will remain happy with your door in the coming years.
If your delivery has been made by courier please note that once you have signed the receipt confirming that the goods have arrived in good condition, we are not able to progress any claim for damaged products. We cannot proceed with a damage claim if you have written “Unchecked” on the Delivery Note; you MUST thoroughly check the entire delivery before signing as accepting the goods.
We are unable to make changes to or cancel a delivery with less than two working days’ notice; a failed delivery will still apply at the rate quoted to you and a new delivery charge will be made for redelivery.
In the event that you have been informed of the delivery date but on arrival delivery is not possible e.g. there is no-one on-site to receive it, the delivery charge will still apply and a new charge made for redelivery.
Please Note: by fitting, finishing or making any alterations, the doors will be deemed to have been accepted as supplied. No claims – either relating to damage or faulty manufacture - will be entertained on any product that has been altered in ANY way. It is up to YOU, the customer to check the goods NOT the person fitting the products.
STORAGE & INSTALLATION
You Must:
Ensure prior to fitting that all doors are stored in a cool, atmosphere and kept flat or near vertical with the top flush against a wall.
Only fit External doors externally.
PLEASE NOTE: WE WILL NOT BE HELD RESPONSIBLE FOR ANY DAMAGE CAUSED, FOR EXAMPLE SPLITTING, CRACKING ETC., IF DOORS HAVE BEEN HUNG AND NOT PROPERLY PROTECTED FROM MOISTURE PENETRATION.
CONDITIONS OF SALE
We have tried to provide a lot of information as clearly as possible, but if you have any questions regarding our Conditions of Sale please do call one of our Door Experts.
All items must be paid for in full prior to delivery or collection.
Lead times are estimates and not a firm date of arrival for goods. Various factors affect the supply of goods.
In the event of goods proving to be defective (manufacturer’s defect only) which need replacement, our liability shall not exceed the replacement of faulty goods or refund on return by prior agreement.
Orders are non-cancellable and non-refundable once an order has been confirmed and it cannot be amended unless by mutual agreement.
All returns and refunds are entirely at the discretion of the Company.
We will store items for up to 4 weeks after they become available for delivery or collection. Beyond this we reserve the right to charge a storage fee of £10 a week or part thereof. If you are concerned by this aspect due to a large project requiring a longer timescale, please discuss at the point of ordering.
WE CANNOT BE HELD RESPONSIBLE FOR THE FAILURE TO SUPPLY WITHIN AN ESTIMATED LEADTIME AND YOU SHOULD NOT BOOK A TRADESMAN UNTIL YOU HAVE RECEIVED AND FULLY CHECKED YOUR GOODS.
We will keep you up to date with any changes in the progress of your order. If your order is particularly time critical, please notify us of your time-frame and we will confirm whether we accept your order on this basis.
Whilst we will make every effort to accommodate your preferred delivery date, this is not always feasible. We will however do our utmost to deliver as close to your desired date as possible.
Made-to-order/tailor-made/bespoke items are non-cancellable and non- refundable once an order has been confirmed and therefore cannot be amended unless by mutual agreement.
We cannot guarantee continuity in product (i.e. timber colour, grain, etc. may vary). To avoid mis-matching products please order all goods for a project in one go.
Prices of individual products do not include delivery charges (where applicable).
If any mistakes are made through human error we will do our utmost to rectify them as quickly as possible.
DELIVERIES
Deliveries are made via a third party courier.
We are unable to make changes to or cancel a delivery with less than two working days’ notice; a failed delivery will still apply at the rate quoted to you and a new delivery charge will be made for redelivery.
In the event that you have been informed of the delivery date but on arrival delivery is not possible e.g. there is no-one on-site to receive it, the delivery charge will still apply and a new charge made for redelivery.
