Terms and Conditions
Our Returns Policy is in addition to your legal rights
Payment
Payment of the purchase price in full is required at the time of acceptance of the order by the Milton Garden Products.
Delivery
The purchaser may cancel the order up until 48 hours prior to the delivery date, this is due to the dispatch process being complete
and the goods no longer in our hands. Where the purchaser wishes to cancel an order prior to dispatch, Milton Garden Products
shall issue a full refund. Where the purchaser wishes to cancel an order once goods have been dispatched, the Purchaser shall be
liable for the return charges. At our discretion, we may allow items to be returned, the price upon refund may not be the same as
the original price paid, some items may be subject to a 20% restocking charge.
Goods will be delivered to the delivery address provided by the purchaser. If delivery is unsuccessful due to either:
i. An inaccurate or incomplete delivery address;
ii. No-one being present to accept delivery;
iii. Inaccessibility; then, once another delivery date is arranged, the Purchaser will be charged additional delivery charges for each
attempted re-delivery.
Delivery will be deemed complete when the goods have been offloaded at the nearest accessible point to the delivery address,
which in many cases will be the property kerbside. Delivery required any closer to the property will be at the Driver’s discretion.
Handling & Storage after Delivery
Immediately after delivery and examination by the Purchaser of the goods, the purchaser shall be responsible for moving the goods
to suitable protection. Milton Garden Products takes no liability for goods improperly stored or handled.
Quality & Description of Goods
The nature of our natural stone products means that the appearance, colour, tone and texture may vary resulting in the actual
physical stone differing in shape, size, thickness and appearance from the photographs used on our Webpage and e-commerce
sites, such as eBay. It is strongly recommended that Customers request physical samples of stone from any range before placing
orders; customers are advised to visit Milton Garden Products to view all products prior to ordering. The Customer is responsible for
ensuring that the goods are suitable for their intended purpose. The goods are sold on the understanding that they are of natural
stone which is subject to natural formation characteristics, variation in colour, texture and markings and are all part of the natural
makeup and appeal of natural stone.
Fitting
Milton Garden Products recommends that the Purchaser employ only the services of a qualified and experienced fitter in the storage,
handling, laying and sealing of all natural stone and porcelain. We also recommend that the Purchaser use a good quality, suitable
adhesive and grout, we currently sell RESIPLY, please ask for details. Natural stone paving needs to be sealed using a good quality
and recognised sealing brand in order to prevent the chance of fading and discolouration, we currently stock AZPECTS EASY SEAL,
please ask for details.
Returns & Exchanges
To prevent the likelihood of breakages for the order we advise to order full packs rather than split packs, due to the product being
removed from its original packaging to a less secure half pallet.
If the product arrives damaged then the purchaser is required to provide photos showing the damage within 24 hours of receiving
the goods. If slabs are damaged upon delivery then we ask for the purchaser to sign for it as ‘Damaged’ on arrival. They must notify
Milton Garden Products within 24 hours of receiving the goods to arrange refund or exchange. We recommend that you open the
package by only removing the top layer of polythene to reveal the slabs inside. From here a thorough inspection of the slabs can
be performed and a count of the exact number of damaged slabs, including photos can be taken. Photos can be sent directly to
our office via: miltongardenproducts@gmail.com please include the purchaser’s name and address for reference.
We require the damaged, unused slabs to be returned to us prior to us processing a refund or exchange for replacements. It is the
purchaser’s responsibility to return the slabs, the pack or packs must not be laid as chips and damages can occur in the process.
Only full packs can be exchanged, do not use any of the slabs out of the pack as you may lose your right for an exchange. Do not
start laying the slabs and then notifying us of damages as we cannot take liability once they have been unpacked. Any damages
or unusable are the customers responsibility to exchange, and any cost to return or redeliver lies with the purchaser.
We will NOT exchange, replace or refund for: breakages, chips, damages or discolouration up to 10% of the full order, as this is
considered ‘Spillage’ with stone. Each order should consider an additional 10% extra stone to cover cuts and breakages. Stock
cannot be returned and refunded for over-orders as we consider the purchaser to have ordered the correct amount. We do not
accept returns where there is excess stone, disposal of any items is the purchaser’s responsibility.
All advertised thicknesses of Indian Sandstone is for guide purposes only. However, due to the nature of the product a tolerance of
plus or minus 25mm can be possible. Some Sandstone comes with unique flecks and speckling, hairline cracks which occur in natural
products, these are not considered unusable.
At our discretion, we may allow items to be returned, the price upon refund may not be the same as the original price paid, some
items may be subject to a 20% restocking charge.
Milton Garden Products shall accept no liability in respect of any defect or damage arising from the fair wear and tear, wilful
damage, negligence, abnormal working conditions, effective or poor installation, misuse, alterations or repairs of the goods.
Statutory Information
Milton Garden Products trades under the company J Harrison & Sons (Coal Merchants) Ltd, The Coal Yard, Milton Road,
Milton, Stoke on Trent, Staffordshire, ST1 6LE. Company Number: 02456221.
Telephone Number: 01782 534110 Email: miltongardenproducts@gmail.com
