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Customer Service Training 101: Quick and Easy Techniques That Get Great Results
£11.69
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Located in: South East, United Kingdom
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Estimated between Fri, 21 Jun and Wed, 10 Jul to 43230
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eBay item number:125057212059
Item specifics
- Condition
- Title
- Customer Service Training 101: Quick and Easy Techniques That Ge
- ISBN
- 9780814472903
- Publication Year
- 2005
- Type
- Textbook
- Format
- Paperback
- Language
- English
- Publication Name
- Customer Service Training 101: Quick and Easy Techniques That Get Great Results
- Item Height
- 233mm
- Publisher
- Amacom
- Item Width
- 188mm
- Subject
- Marketing
- Item Weight
- 500g
- Number of Pages
- 224 Pages
About this product
Product Information
Busy managers and customer service instructors in charge of training their customer service employees will find powerful tools and advice in Customer Service Training 101 . This inspiring, comprehensive training manual offers readers an easy-to-implement approach for equipping their people with the skills they need to excel in this important role. This book addresses important customer service areas including: making a good first impression projecting a positive attitude developing trust, establishing rapport, and making customers feel valued confidently handling 'difficult' customers and situations interacting effectively face-to-face, and via telephone and e-mail.
Product Identifiers
Publisher
Amacom
ISBN-13
9780814472903
eBay Product ID (ePID)
92006866
Product Key Features
Publication Name
Customer Service Training 101: Quick and Easy Techniques That Get Great Results
Format
Paperback
Language
English
Subject
Marketing
Publication Year
2005
Type
Textbook
Number of Pages
224 Pages
Dimensions
Item Height
233mm
Item Width
188mm
Item Weight
500g
Additional Product Features
Country/Region of Manufacture
United States
Item description from the seller
Business seller information
WRAP Ltd.
Mubin Ahmed
Unit 4
119 Loverock Road
Reading
Berkshire
RG30 1DZ
United Kingdom
Value added tax number:
- GB 724498118
Company registration number:
- 03800600
I certify that all my selling activities will comply with all EU laws and regulations.
CRN Number:
- 03800600
Seller assumes all responsibility for this listing.
eBay item number:125057212059
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Item location:
South East, United Kingdom
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| Postage and packaging | Each additional item | To | Service | Delivery*See Delivery notes |
|---|---|---|---|---|
| £8.99 | £8.99 | United States | Standard Delivery (Standard Int'l Postage) |
| Dispatch time |
|---|
| Will usually dispatch within 1 working day of receiving cleared payment. |
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Seller Feedback (2,886,233)
e***a- Feedback left by buyer.
Past month
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A great eBay seller. Item exactly as described, packed with care to protect during shipping, Good communication & great value for money. Highly recommend.
a***e (29)- Feedback left by buyer.
Past 6 months
Verified purchase
This book arrived with another one on which I've already commented, so I give the same comment here. Excellent ebayer. The product arrived on time and was in the condition described. It was also a hardback book, whereas I thought I had ordered a paperback. It was excellent value for money as a paperback and so it is many time more than that as a hardback. Thank you Baham Books, excellent service all round.
a***t (1413)- Feedback left by buyer.
Past month
Verified purchase
Thank you very much for your usual excellent service. Well packaged, speedy delivery, just as described, good price with excellent communication.
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