Returns
30 DAY MONEY BACK RETURN POLICY
Items have to be returned within 30 days of receipt. The item must be in its original condition, unused (with original tags and/or packaging), and in the original packaging. If the item is received and is not in original condition, a 20% restocking fee will be applied. Return shipping needs to be paid by the Customer No change of mind fee will be charged however initial shipping fees (if any) will be deducted from the refund. Certain items may be excluded from the change of mind returns policy due to health and hygiene reasons. For example: In ear Headphones, intimates, which includes underwear, hosiery, socks and swimwear due to hygienic reasons.Remedies for defective goods are still available. .
ADDRESS CHANGES:
If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS(return to sender) fee if we are unable to change the details before dispatch, and well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the buyer.
INTERNATIONAL BUYERS PLEASE NOTE:
We accept no responsibility taken for any additional charges incurred in the buyers country of residence, EG: Customs, VAT etc. Please note that we do not ship to PO Box addresses outside of Australia. Please make sure the electrical information (i.e. power plug type) of the item you are buying is suitable for the country you live in, as this will be considered a change of mind purchase.
Terms of sale
INTERNATIONAL BUYERS
We accept no responsibility taken for any additional charges incurred in the buyers country of residence, EG: Customs, VAT etc. Please note that we do not ship to PO Box addresses outside of Australia.Please make sure the electrical information (i.e. power plug type) of the item you are buying is suitable for the country you live in, as this will be considered a change of mind purchase.
DETAILS AND ADDRESS CHANGES
If you enter the incorrect name or shipping details and the item is returned to us via Australia Post, you will be subject to a RTS fee if we are unable to change the details before dispatch, and well as a reshipping fee (dependent on the items weight). We are not responsible for these changes if there is a mistake entered by the buyer.
Estimated Number of Shipping Days from our MOORABBIN Warehouse.
Please refer to the Australia Post Website for Australia Post s Domestic Shipping Information .Please refer to Australia Post Estimated Delivery Time webpage to calculate the estimated delivery time.All parcels are dispatched from Moorabbin VIC 3189.
What do I do if my item doesn t arrive within the Estimated Time
First of all please make contact with your local Post Office and check they are not holding your parcel for you.
Log in to ebay and check in your transaction, we attache the tracking number to every order in ebay.
Then if still not received / found, send us an email Via eBay message message advising the item has not arrived. We will then contact Australia Post and follow it up for you and advise the outcome.
